Experience

&frankly

• Sweden
• Human Resources Services
• 1 - 100 Employee

• Customer Support Team Lead

  • Apr 2022 - Present

• Customer Support Agent

  • Apr 2021 - Present



ScandiKitchen

• United Kingdom
• 1 - 100 Employee

• Customer Support Agent

  • Oct 2020 - Feb 2021

  - Resolving customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases- General ad hoc office admin duties- Dealing with couriers and delivery companies, gathering the correct information for our customers. - Plan the day’s orders and work with warehouse to ensure all boxes are shipped. - Resolving customer problems and complaints by clarifying the issue, explaining the best solution, and following up with cases- General ad hoc office admin duties- Dealing with couriers and delivery companies, gathering the correct information for our customers. - Plan the day’s orders and work with warehouse to ensure all boxes are shipped.



AC Travel Group

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Project Manager

  • Jan 2019 - Oct 2020

  Destination Management Company focusing on MICE by working B2B with incoming tourism,meetings and events.• Creating and coordinating for the creation and delivery of transport and hotel combined with activities and experiences based on clients need, budgets and expectations.

• Project Management Intern

  • Oct 2018 - Dec 2018



Bostadsförmedlingen i Stockholm AB

• Sweden
• Real Estate
• 1 - 100 Employee

• Call Center Customer Service Representative

  • Jun 2018 - Aug 2018

  The Stockholm Housing Agency owned by the Stockholm Citymunicipality - acts as agents, helping Swedish citizens find vacantrental apartments in the Stockholm region.• Educated citizens concerning the mediating of vacantrental apartments through telephone, email and reception The Stockholm Housing Agency owned by the Stockholm Citymunicipality - acts as agents, helping Swedish citizens find vacantrental apartments in the Stockholm region.• Educated citizens concerning the mediating of vacantrental apartments through telephone, email and reception



ESL Education

• Switzerland
• Travel Arrangements
• 100 - 200 Employee

• Language Travel Consultant Trainee

  • Apr 2018 - Jun 2018

  Gained experience and deeper knowledge in working withsales-follow up procedure, competitor analysis and contentmarketing strategies. Gained experience and deeper knowledge in working withsales-follow up procedure, competitor analysis and contentmarketing strategies.