Account Executive

• Jan 2022 - Present

Account Manager

• Oct 2021 - Jan 2022

Operations Specialist

• Jul 2021 - Oct 2021

Sales Service Coordinator

• Feb 2020 - Apr 2020

• Supported 40 Business Development Managers (BDMs) by investigating and resolving escalated customer service issues, including clarifying policy details, exceptions and applying goodwill gestures • Supported 40 Business Development Managers (BDMs) by investigating and resolving escalated customer service issues, including clarifying policy details, exceptions and applying goodwill gestures

Group Services Coordinator

• Jul 2019 - Feb 2020

• Researched and resolved escalated travel partner and Resolution Desk matters at the recommended benchmarks while maintaining quality assurance/service • Researched and resolved escalated travel partner and Resolution Desk matters at the recommended benchmarks while maintaining quality assurance/service

Group Sales Representative

• May 2017 - Jul 2019

• Managed customer group profiles for sales teams, including documentation of detailed call notes

Corporate Sales Specialist

• Aug 2018 - Oct 2018

• Coordinated all pre-sailing meetings and event requirements for corporate direct groups

Lincoln Heritage Agent

• Dec 2016 - Aug 2018

• Designed customized insurance plans for target clients through successful discovery of needs and goals • Designed customized insurance plans for target clients through successful discovery of needs and goals

Internet Sales Advisor

• Jun 2016 - Nov 2016

• Managed customer account profiles across the broader sales team, including documenting detailed call notes • Managed customer account profiles across the broader sales team, including documenting detailed call notes

Freight Broker Agent

• Jan 2015 - Jun 2016

• Quoted all daily leads for logistics and transport services • Created, reviewed, and finalized sales contracts with customers, including the negotiation of pricing • Quoted all daily leads for logistics and transport services • Created, reviewed, and finalized sales contracts with customers, including the negotiation of pricing

Office Clerk

• Jan 2014 - Jan 2015

• Responsible for all administrative and secretarial tasks • Conducted record searches and background checks at the request of firm partners • Communicated with government agencies to notify them of completed cases • Responsible for all administrative and secretarial tasks • Conducted record searches and background checks at the request of firm partners • Communicated with government agencies to notify them of completed cases

Sales Manager

• Jan 2013 - Jan 2014

• Supervised and directed all floor activities as it related to product and merchandise • Trained 10 new sales associates per quarter across South Florida • Recognized for achieving the highest quarterly sales percentage in Florida during my tenure • Supervised and directed all floor activities as it related to product and merchandise • Trained 10 new sales associates per quarter across South Florida • Recognized for achieving the highest quarterly sales percentage in Florida during my tenure