Experience

Elantis Premium Funding

• Australia
• Financial Services
• 1 - 100 Employee

• Sales Support Team Leader

  • May 2023 - Present

• Sales Support Officer

  • May 2017 - Present

  - Supporting existing relationships with intermediaries and clients by providing excellent sales and customer service- Manage and develop a portfolio of intermediaries for consultants- Provide day to day sales support to national sales team; provide sales assistance to brokers in the event that the account manager is unavailable; be familiar with the internal process and sales procedures to agreed level of authority; provide total account management to intermediaries that provide less than as agreed by management- Liaise with key business partners to ensure appropriate standards of service are provided- In conjunction with the designed account manager, assist intermediaries and sales team to maximise renewal retention- Assisting national sales team in the development of monthly sales report- Maintain broker CRM reporting platform- Assist sales team in quotation requests and ensure they are delivered within Elantis guidelines - Provide portfolio support for intermediaries and account manager as required Show less

• Senior Credit Controller

  • May 2014 - Apr 2017

• Credit Controller

  • Jun 2012 - May 2014

  •Ensuring that overdue payments are acted upon in a timely manner by making outbound calls and sending appropriate dishonour letters•Applying knowledge and understanding of company and credit processes to make sound decisions to achieve optimal collection outcomes•Liaising with insurance brokers to effect cancellation of policies where necessary•Maintain the correct status of loans within the debtors ledger•Providing excellent customer service through assisting clients to resolve their queries•Working within the sales team to assist and facilitate the collection of amounts from complex situations•Other ad-hoc duties as required Show less



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Credit Controller

  • Feb 2010 - Jun 2012

  End to end administration Championing difficult customers Assisting customer with transport requirements Making judgements on claims to client queries Training new staff due to knowledge and rapport Managing of a Major accounts ledger including Large, National and International accounts Reconciling of accounts for multiple account customers Identify and collect payment of overdue invoices through proactive planning, prioritisation and execution of daily call cycles Maintain good relationships with customers within portfolio Maintain quality collection data accurately and in a timely manner Provide necessary information of credit worthiness to customer service when required Manage the customer portfolio within the agreed credit terms and credit limits Meet cash collection targets To communicate internally following set processes and channels in order to analyse and resolve problem collections in a timely and accurate manner. Assist other departments to ensure swift query resolution Lodging of customer enquiries for further investigation with the queries department Processing of customer transfer & credit requests between accounts Identify potential risk and create awareness to superiors Escalate problem collections to superiors when necessary and in a timely manner Ensure a high level of customer service is provided to all internal and external clients Achievements Directed to look after top 10 manufacturing clients Achieved overdue of 30 day debt of less than 3% on average trade of $900k weekly Successfully managed a portfolio of 800 + clients Show less



Country Road Group

• Australia
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jan 2009 - Feb 2010

  Developing and working to budgetsStaff managementDevelopment of work plans On Site TrainingCustomer Service Store escalation StocktakingQuality controlAchievementsConsistently achieving monthly sales targetsEffective store merchandising to enhance sales resultsImplementing loss prevention techniques to achieve efficient stocktake resultsDeveloped a sound understanding of retail selling principles and the importance of customer service

• ONSITE MANAGER DAVID JONES

  • Sep 2008 - Jan 2009

  Maximising product advertising within both Country Road and David Jones specific requirementsSupply chain control of stock both entering and exiting departmentLoss prevention management for stocktake preparationsMinimising theft by strategic display configuration Ownership of budget and communication of resultsPlanning and execution of mini promotional displays to promote Country Road brand within David JonesAchievementsBuilding a positive & beneficial relationship with David Jones managementMaximising sales results within a departmental environment against competing brandsEffective store merchandising to enhance sales results Show less

• Sales Consultant

  • Apr 2007 - Sep 2008



David Jones

• Australia
• Retail
• 700 & Above Employee

• Floor Supervisor

  • Nov 2004 - Dec 2006

  Floor organisation Developing work plans dependant on seasonMonitoring of productivityStaff developmentMentoring new staff to 5 star serviceLiaising with Dock Staff to ensure on-time product deliveryEscalation point ensuring customer satisfaction Stock-take AchievementsDue to exemplary floor management of David Jones Chatswood Chase promoted to Elizabeth Street store as part of the Project Management Team for the 3 month refurbishment, ensuring successful transition of stock management. Show less

• Sales Consultant

  • Feb 2004 - Nov 2004