Amanda Garcia
Customer Support Representative at Squishable- Claim this Profile
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Bio
Credentials
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Certified Makeup Artist
Ono Beauty SchoolApr, 2014- Sep, 2024
Experience
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Squishable
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Manufacturing
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1 - 100 Employee
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Customer Support Representative
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Mar 2022 - Present
- Answering customer inquiries received via email, social media, and online chat in a professional and courteous manner - Working with Squishable's warehousing and fulfillment vendors to ensure timely outbound shipments as well as resolving shipping issues - Maintaining and updating customer information in Squishable's customer management and processing systems - Implementing improvements to customer service to ensure the best support - Answering customer inquiries received via email, social media, and online chat in a professional and courteous manner - Working with Squishable's warehousing and fulfillment vendors to ensure timely outbound shipments as well as resolving shipping issues - Maintaining and updating customer information in Squishable's customer management and processing systems - Implementing improvements to customer service to ensure the best support
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GIS Benefits, Inc.
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United States
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Insurance
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100 - 200 Employee
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Client Service Specialist
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Sep 2021 - Feb 2022
- Managed the customer service email inbox for incoming service requests - Worked closely with account managers, internal partners, and insurance carriers in managing our broker/client relationships - Researched and resolved customer issues via email including portal updates, billing inquiries, employee benefits, and claim status requests - Provided efficient, high quality service to our broker partners/clients - Managed the customer service email inbox for incoming service requests - Worked closely with account managers, internal partners, and insurance carriers in managing our broker/client relationships - Researched and resolved customer issues via email including portal updates, billing inquiries, employee benefits, and claim status requests - Provided efficient, high quality service to our broker partners/clients
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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Team Manager Apprentice
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Feb 2018 - Feb 2020
- Ensured employees complied with company policies and procedures- Hosted daily team meetings and created daily agendas/plans- Handled escalated customer cases that needed management review/approval
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Customer Service Support Email Advisor
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Aug 2015 - Feb 2020
- Resolved customer concerns regarding Apple products and services through email and chat channels- Securely updated customer account files and information
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App Developer Support Email Advisor
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Mar 2017 - Feb 2018
- Worked closely with App Developers to fix any issues they were experiencing with their applications- Edited app images, descriptions, and promotions at the request of Developers
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Santander Bank, N.A.
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United States
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Banking
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700 & Above Employee
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Branch Operations Manager
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Mar 2013 - May 2015
- Managed all banking operations and dealt with customer service issues- Performed internal audits to ensure efficient banking operations- Monitored work and prepared staff schedules
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Customer Service Representative II
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Feb 2012 - Mar 2013
- Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips- Resolved problems or discrepancies concerning customers' accounts
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Social Media Coordinator
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Sep 2012 - Dec 2013
- Created and updated social media websites and app accounts for the client such as Facebook, Twitter, Instagram, YouTube, LinkedIn, and Tumblr - Took photographs and uploaded the images of the client’s merchandise on different websites and apps - Created engaging promotions and marketing techniques for the client to increase store traffic/sales - Responded/engaged with followers of the client’s social media accounts - Created and updated social media websites and app accounts for the client such as Facebook, Twitter, Instagram, YouTube, LinkedIn, and Tumblr - Took photographs and uploaded the images of the client’s merchandise on different websites and apps - Created engaging promotions and marketing techniques for the client to increase store traffic/sales - Responded/engaged with followers of the client’s social media accounts
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Torrid
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United States
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Retail
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700 & Above Employee
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Customer Service Associate
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Nov 2011 - Jun 2012
- Computed sales prices, total purchases and received and processed cash or credit payment - Answered questions regarding the store and its merchandise - Maintained knowledge of current sales and promotions, and policies regarding payment and exchanges - Ticketed, arranged and displayed merchandise to promote sales - Helped customers try on merchandise to create full outfits complete with accessories - Computed sales prices, total purchases and received and processed cash or credit payment - Answered questions regarding the store and its merchandise - Maintained knowledge of current sales and promotions, and policies regarding payment and exchanges - Ticketed, arranged and displayed merchandise to promote sales - Helped customers try on merchandise to create full outfits complete with accessories
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Elite Tennis Academy
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Spain
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Spectator Sports
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1 - 100 Employee
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Lead Administrative Assistant/Receptionist
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Apr 2010 - Apr 2012
- Answered the telephone, took and relayed messages, provided information to callers - Kept office secure by following procedures, monitored logbooks, and issued visitor passes - Developed and utilized effective filing and retrieval systems, and maintained office supplies by placing orders and evaluating new products - Answered the telephone, took and relayed messages, provided information to callers - Kept office secure by following procedures, monitored logbooks, and issued visitor passes - Developed and utilized effective filing and retrieval systems, and maintained office supplies by placing orders and evaluating new products
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A.C. Moore
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United States
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Retail
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300 - 400 Employee
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Customer Service Manager
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Sep 2008 - Jan 2010
- Issued receipts, refunds, credits, or change due to customers - Greeted customers entering establishment - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans - Stocked shelves, and marked prices on shelves and items - Computed and recorded totals of transactions - Issued receipts, refunds, credits, or change due to customers - Greeted customers entering establishment - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans - Stocked shelves, and marked prices on shelves and items - Computed and recorded totals of transactions
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Education
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2008 - 2012
Berkeley College
Bachelor of Science (B.S.), Business Administration and Management, General
Community
