Experience

Together for Mental Wellbeing

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Head of Operations and Development

  • Aug 2021 - Present

  Responsible for providing strategic leadership across Together’s community support and supported living services, ensuring the delivery and development of high quality and regulatory compliant mental health & social care services.Accountable for service delivery across multiple services which empower service users to lead their own care and support and develops their insights, skills and potential.

• Operations and Development Manager

  • Jun 2019 - Aug 2021



Shaw Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Regional Head of Operations

  • May 2018 - Jun 2019

• HMPPS CFO3 East of England - Operations Manager

  • Oct 2015 - Jun 2019

  Responsibility for the NOMS HMPPS contract in excess of £11m worth of ESF funding• Multidisciplinary team of front line staff working in 7 prisons and 6 probation areas across the East of England• To work with delivery partners in the delivery of the national and local contract delivery in accordance with relevant plans, ensuring that partners exceed their agreed key performance indicators in Performance, Quality and Compliance• Reported across contract Key Performance Indicators and critical success factors• Manage relationships with Tier 2 and Tier 3 supply chain partners• Manage and develop commissioner and stakeholder relationships • Appraised prospective suppliers; Due Diligence, negotiate service offer and contracts • On-boarded new suppliers coordinating process across information security, supply chain, operations and procurement departments• Conducted HMPPS performance/contract reviews

• Operations Manager - Work Choice and Pathways to Work

  • Mar 2009 - Jun 2019

  • Responsible for the delivery of DWP contracts across the East of England• Managing relationships with commissioners and stakeholders, including; Contract performance, seminars, Local Enterprise Partnerships, Local Authority, VCSE, Community Groups, BBO Lead Organisations and local Employers.• Manage relationships and performance with Tier 2 and Tier 3 supply chain partners• Manage and develop commissioner and stakeholder relationships • Conducted DWP performance/contract reviews



Norwich City Council

• Job Analyst

  • 2007 - 2009

  Interviewing Council staff to evaluate their job roles. Working on the Single Status pay scheme, ensuring all staff receive equal terms and conditions of employment and fair pay for the jobs they do. • Gathering and recording information during interviews with staff and managers • Analysing data gathered to evaluate job role • Moderating previous contracts Interviewing Council staff to evaluate their job roles. Working on the Single Status pay scheme, ensuring all staff receive equal terms and conditions of employment and fair pay for the jobs they do. • Gathering and recording information during interviews with staff and managers • Analysing data gathered to evaluate job role • Moderating previous contracts



PwC

• Professional Services
• 700 & Above Employee

• Corporate Account Manager

  • 2001 - 2007