Experience

MACY'S BACKSTAGE, INC.

• United States
• Retail
• 100 - 200 Employee

• Sales Customer Service Manager

  • Oct 2020 - Present



Macy's

• United States
• Retail
• 700 & Above Employee

• Retail Sales Flood Lead

  • Oct 2019 - Jan 2020

• Style Advisor

  • Sep 2018 - Oct 2019

  Responsible for driving sales by consistently demonstrating exceptional clientele selling skills, focusing on the individual customer and their fashion and wardrobe needs. Providing outstanding customer experiences, demonstrate superior product knowledge and create a shopping experience that will make the customer feel welcome and comfortable. Develops repeat business using My Client to regularly communicate upcoming events, new merchandise receipts and product replenishment to generate incremental sales, whether the client is in the store or not. Leverages technology to optimize inventories across all channels; provides a relevant, seamless and fun one-to-one customer experience and ensures the customer is always the priority. Serves as role model for peers and new hires on Product Knowledge, and providing exceptional customer experiences, adding to the culture and the Magic of Macy’s.



Buckman

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Sr. Import/Export Coordinator

  • Apr 2016 - Oct 2017

  Receiving, processing orders & other requests for information or documentation by communicating effectively with customers & sales reps to define requirements; determine appropriate actions to satisfy these requirements; coordinate efforts with internal & external agents as needed to fulfill the requirements as described; follow-up to ensure order, shipment, and all related documentation was handled properly, appropriate steps were taken, completed & all requirements were met; acting as the customers' advocate, while also ensuring Buckman's business needs are protected, supporting Buckman's business by developing successful relationships with outside agents.

• Customer Service Specialist

  • Jun 2012 - Apr 2016

  Receiving, processing orders & other requests for information or documentation by communicating effectively with customers & sales reps to define requirements; determine appropriate actions to satisfy these requirements; coordinate efforts with internal & external agents as needed to fulfill the requirements as described; follow-up to ensure order, shipment, and all related documentation was handled properly, appropriate steps were taken, completed & all requirements were met; acting as the customers' advocate, while also ensuring Buckman's business needs are protected, supporting Buckman's business by developing successful relationships with outside agents



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• State Training Specialist, Health & Safety Services

  • Jun 2011 - May 2012

  Responsible for ensuring that quality instruction is provided to meet increased demand for Preparedness/Health & Safety services for the state of Tennessee. Duties include providing supervision for training schedulers and instructor leadership teams, paid, part time, hourly and volunteer instructors, including authorized providers in the territory to ensure quality delivery of services and products, conducting performance reviews, managing all training personnel, credentialing of all instructors ensuring that they meet Red Cross, State and Local requirements, conducting performance reviews and providing constructive feedback. Additional responsibilities include building partnerships throughout the geographic area ensuring adequate access to training for the public, supervising program management, providing contracts and agreements for fixed teaching sites, audit controls and compliance.

• Authorized Provider Coordinator/Health & Safety Services

  • Jan 2006 - Jun 2011

  Responsible for providing quality service and technical support for the Authorized Service Provider Program and increasing profits by successfully promoting and identifying new markets for Red Cross products and services, performing regular analysis of market by continually assessing customer needs and aligning them with Red Cross training, monitoring course delivery, providing technical support and building excellent partnership with the chapters health & Safety customers. Maintaining accurate records and assisting with customers to schedule courses, supervising and scheduling customer service staff.

• Customer Service Specialist/Health & Safety Services

  • Jun 2004 - Jun 2006

  Responsible for overseeing monthly on-site First Aid/CPR classes, processing client’s course registration, maintaining database for students enrolled in all classes, submitting revenue reports, and invoice processing. Additional duties include overseeing workplace client registration, tracking logs for course materials, equipment, other office resources and coordinating the scheduling of instructors for all classes.

• Customer Service Representative

  • Sep 1999 - Jun 2004

  Duties included inbound sales and marketing, data entry processing, providing in-house and frontline customer service, conducting retail sales transactions, generating invoices, submitting daily sales activity reports and handling daily deposits. Additional duties included compiling weekly and monthly statistical reports for each department and maintaining an accurate monthly inventory.