Donor Services Coordinator

• Oct 2022 - Present

Donor Services Team Lead

• Oct 2017 - Oct 2022

Donor Services Coordinator

• Sep 2015 - Dec 2017

Secretary

• Jun 2010 - Sep 2015

-order entry -compile patient charts -customer service -complete birth certificates -respond effectively and promptly to any alarms -answer multiple phone lines -schedule procedures. -order entry -compile patient charts -customer service -complete birth certificates -respond effectively and promptly to any alarms -answer multiple phone lines -schedule procedures.

• Sep 2006 - Jun 2010

• Maintain records, data entry, file review, maintain spreadsheets• Coordinate Dr/Nurse luncheons, create quarterly LifeCord newsletters• Maintain quality control on cord blood freezers• Ensure updates are completed according to Standard Operating Procedures• Process blood components• Review donation procedure with potential mothers, complete medical history questionnaires, and informed consent• Act as Liaison between corporate office and branch offices• Department Trainer: Training for new employees Show less

• May 2005 - Sep 2006

-schedule/train staff-maintain quality control paperwork, ensure updates are completed to the Standard Operating Procedures-generate reports and Excel spreadsheets-plan and conduct departmental meetings-process components-cryoprecipitate and blood components-quality control on equipment-oversee components department to ensure procedures are being completed appropriately

• Mar 2004 - Apr 2005

-department trainer:train new employees and existing employees on updated procedures-process and label blood components-plasma, platelets, whole blood-process apheresis products-process cryoprecipitate