Experience

Federal Signal VAMA, S.A.

• Spain
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Logistics Manager

  • Apr 2012 - Present

  Main Responsibilities and tasks:Coordinate members of the CSR team to ensure appropriate level of service to customers.Implement procedures for the adequate performance of the CSR team in line with management goals.Preparation of the monthly forecast report for Sales, New Business and Backlog based on current trends, budget goals and new inputs that must be incorporated after discussions with Commercial and Finance areas.Control of customer orders backlog and weekly review of sales levels in comparison to forecast goals in order to evaluate the level of achievement and implement actions that pursue the maximization of monthly sales.High level of ERP system (Movex) knowledge which permits to improve capabilities of the team by direct training in order to optimize the information system and the use of commercial information. Distribution of tasks and work load among the CSR team. Planning of resources that guarantee an adequate coverage of the service level during holiday periods. Take care of claims from customers with direct involvement if required.Participation on different committees when required by management, mainly related to Service, Logistics and Organizational Procedures.Release orders put on-hold due to logistics reasons demanded by the customers. Collaboration with Marketing, Engineering and Finance areas in other similar orders release actions. Responsible for training of the CSR team, mainly focus on the annual tuition program, the training of new employees and the continuous improvements of the team knowledge through weekly meetings.Participate in the recruiting process of new employees by selecting appropriate candidates through review of CV and personal interviews.Collaborate with the Finance department in special tasks and projects when needed and required. Participate in multidepartment projects mainly with Commercial, Logistics, Purchasing and Finance personnel. Show less

• Logistics Assistant

  • Sep 2001 - Apr 2012

  Main Responsibilities and tasks:Analysis of customer orders backlog by customer for scheduling shipments of the following week in an efficient manner through the review of delivery dates, changes in priorities to assign goods to orders, preparing transfers between warehouses, etc.Analysis of customers’ orders backlog in order to identify potential gaps between production expected time and requested delivery time. Coordination between Manufacturing and Shipping departments by assigning priorities to materials and orders.Analysis and control of obsolete and slow-moving inventory. Analysis of excess of stock in built to order finished goods and decision making to address the inventory to sales channels or manufacturing recovery processes.Assurance of the adequate level of stocks in accordance to budget and forecast estimations, delivey terms goals, new products launching and discontinuity plans.Review and follow-up of part number master file in the ERP system.Control, planning and track of satellite warehouses that supports the factory by running MRP reports and help to determine distribution of materials among them and by cycle counting procedures.Monitor minimum stock levels in the ERP system and update them based on a strict definition of key parameters. Stock control and review of material needs in JIT, Kanban and consignment stock environments and subsequent planning of purchasing. Incorporation of new vendors in JIT and consignment stock routines.Participate in the design of internal procedures that helps improve logistics and processing information through the ERP system, especially those related to satellite warehouses. Control of intercompany orders and drop shipments in connection with our parent company in the U.S. by processing them directly in their system to make the process simple and easy to match in terms of part numbers, quantities, expected delivery times and cut-off procedures for the accounting records. Show less



Hevige Distribucion S.L.

• Spain
• Personal Care Product Manufacturing

• Responsible of Logistics and Recruiting for Promo in big stores

  • Apr 1997 - Sep 2001

  Main Responsibilities and tasks: Recruiting new employees for product promotion. Preparation of hiring contracts and paperwork in accordance to law and the formal requisitions by El Corte Inglés stores around Spain. Calculation of salaries for product promotion employees. Coordination of logistics to ensure the shipment of appropriate uniforms for every perfume trademark to be put on display. Preparation of training programs for the different perfumes and trademarks being supported by the Company. Stock control and assurance of the adequate level of stocks in each store around Spain. Visiting the stores during promotions or Christmas Seasons. Prepare the two annual conventions for the staffs placed by the different centers. Show less



Chocolates Torras

• Spain
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 1995 - Apr 1997

  Main Responsibilities and tasks: Process and follow-up of customer orders. Customer service. Main Responsibilities and tasks: Process and follow-up of customer orders. Customer service.