Experience

Bluejack National

• United States
• Real Estate
• 1 - 100 Employee

• director of recreation

  • Mar 2021 - Present



seeking new opportunities

• Financial Services
• 100 - 200 Employee

• Unemployed

  • Apr 2020 - Mar 2021



VillaSport Athletic Club and Spa

• United States
• Wellness and Fitness Services
• 200 - 300 Employee

• Employee Services Director

  • May 2019 - Apr 2020

  I was in charge of screening new applicants and conducting interviews for open positions. I also handled the hiring of new employees along with new hire paperwork and orientation and I-9 verification. I maintained employee files, records and employee certifications. I would conduct monthly inventory levels for uniforms and ordered as needed while maintaining budget. I assisted in handling a variety of employee issues including corrective actions, terminations and acted as a mediator for other situations.

• Member Services Director

  • Mar 2015 - May 2019

  Responsible for managing a team of 25-30 member services and concierge associates to provide exceptional customer service and adhere to company standard operating procedures. I have a strong background in problem solving as well as being a team player to other departments. My direct responsibilities included dealing with sensitive member information including billing, bad debt and completing membership contracts. Additionally, I was responsible for creating yearly budgets and achieving revenue goals while holding expenses. I also have a strong focus on member relations, member satisfaction and service provided. I can multitask by handling a wide variety of duties simultaneously and have excellent phone skills to handle a heavy phone call volume. Furthermore, I have excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner while under pressure.



iT'Z Family Entertainment

• United States
• Entertainment Providers
• 1 - 100 Employee

• Manager

  • Aug 2013 - Mar 2015

  As a manager I oversaw the daily operations of the facility. I was also in charge of the game-room which includes four ride attractions as well as over one-hundred video games and a twelve lane bowling center. I helped maintain accurate stock levels of prizes in the games, redemption toys, tickets and fun cards. I also helped with the completion of new hire paperwork as well as orientation, and training new staff. All staff that worked in my department must be trained on the operation of all rides, including the indoor roller-coaster. I interacted with guests every day and prided myself on great customer service by going above and beyond. I also helped drive sales by motivating staff members with various contests. Helped facilitate and execute various corporate events. Working in such a fast pace environment has allowed me to not only grow as a leader, but as a person.



Skate City Littleton

• United States
• Wellness and Fitness Services

• Manager

  • Feb 2011 - May 2013

  I was responsible for the facility and overseeing skating sessions both public and private. In addition to this I managed the recreational inline roller hockey league and the travel program from kindergarteners through adults. I compiled game schedules, ran practices, and coached games. I also took charge of general facility maintenance ranging from fixing video games, to candy machines, and even changing out ceiling tiles. I was also in charge of ordering redemption tickets and toys for all of our facilities. I furthermore had a commercial driver license class B with a p2 endorsement which allowed me to transport children to and from the facility.