Experience

Powerhouse Consulting Group
• Singapore
• Advertising Services
• 1 - 100 Employee
• Consultant

  • Mar 2023 - Present


ServiceTitan

• United States
• Software Development
• 700 & Above Employee

• Training Specialist

  • May 2021 - Feb 2023

  Product expert and coach – Developed and implemented training programs for both the internal team and clients. Delivered onsite training for Enterprise and Mergers & Acquisitions clients for go live implementation while partnering with project managers and enablement managers. Delivered 1:1 and group trainings to SMB, Mergers & Acquisitions, and Enterprise accounts. Managed and facilitated the design, development, and execution of multiple projects simultaneously with competing deadlines. Mentored team members on new technologies, instructional methodologies, software features, and troubleshooting. Provided internal and client feedback – Determined improvements and enhancements on business processes to help deliver exceptional learning experience for clients. Provided support and guidance to clients and team members to resolve tickets and overcome obstacles. Lead and presented new feature trainings to businesses and the internal team. Analyzed and suggested product offerings to align with clients business needs. Cross-collaborated to assess customer implementation needs. Assisted in crafting innovative solutions that span different subject matter domains, and implemented these plans to exceed the clients expectations. Show less



Texas State Board of Pharmacy

• United States
• Government Administration
• 1 - 100 Employee

• • Feb 2020 - May 2021

  Created curriculum and facilitated training for all staff on topics such as health and safety, goal setting, skill development, new employee training, and performance management. Coached and mentored to improve the relationships between leadership and their employees.Drafted and managed policies in accordance with organizational goals, industry trends, audits, labor laws and regulations.Lead and managed new hire orientation and onboarding tasks. Coordinated succession planning for company growth and development.Assisted with talent acquisition, managed organizational methods, reviewed resumes, and job descriptions.Processed and investigated employee relation issues and prepared recommendations for resolutions.Served as Benefits Coordinator for open enrollment. Show less

• • 2016 - 2020

  Provided guidance for urgent matters while liaising between various agency teams and stakeholders.Created training curriculum for new legal hires. Developed and implemented data-entry record keeping systems used by the legal team.On average, managed a rotation of 20 legal matters and deadlines concurrently with the maintenance of the legal data-entry record keeping systems.Analyzed, drafted, and processed legal documents such as signed agreements, preliminary notice letters, and board orders.Created written content for the new website structure to assist applicants and other users with finding the accurate information.Ensured timely response to legal support requests. Show less

• • 2014 - 2016

  Coached and educated consumers and licensees on technical interpretations and regulationsrelated to pharmacy rules and laws, in average of 175 calls monthly.Trained and mentored new hires on inspection report analysis and data-entry procedures.Verified new hires data-entry for accuracy and timeliness.Provided cross-functional team support and served as a liaison between field inspectors, officeheadquarters, and stakeholders.Co-produced finalized audit reports and evaluated protocols and procedures on pharmaciesregulated by the Board.Analyzed and data-entered inspection report statistics, records, and pharmacy violations on aweekly deadline. Total of 5,102 Inspection Reports data-entered. Show less



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Certified Pharmacy Technician

  • 2011 - 2014

  Delivered quality customer service to all patients while processing orders and educating on protected health information to store protocols. Administered pharmacy orders of medications in accordance with formulary. Managed pharmacy drug database and patient confidential records. Designed feedback to boost customer satisfaction and experience. Delivered quality customer service to all patients while processing orders and educating on protected health information to store protocols. Administered pharmacy orders of medications in accordance with formulary. Managed pharmacy drug database and patient confidential records. Designed feedback to boost customer satisfaction and experience.



HEB

• Financial Services
• 1 - 100 Employee

• Cashier Sales Associate

  • 2004 - 2012

  Provided high level customer service in a fast paced environment. Responsible for solving customer complaints and providing information regarding company products. Implemented loss prevention initiatives to reduce product loss. Provided high level customer service in a fast paced environment. Responsible for solving customer complaints and providing information regarding company products. Implemented loss prevention initiatives to reduce product loss.


The University of Texas at San Antonio
• United States
• Higher Education
• 700 & Above Employee
• Summer Internship, Human Nutrition Laboratory

  • May 2011 - Aug 2011