Experience

RISE INSPIRED HOUSING
• United Kingdom
• Nursing Homes and Residential Care Facilities
• 1 - 100 Employee
• Facilities Manager

  • Jan 2023 - Present


Childcare Solution Ltd

• United Kingdom
• Education Management

• Owner & Director 2006 - Present

  • Jan 2006 - Present

  • Established and hold comprehensive operational management responsibility for this highly successful, Waltham Forest-based childcare company. • This includes accountability for team leadership, strategy, business planning, financial management, quality assurance, risk management, safeguarding, health & safety, HR and service management. • Defined and implemented efficient and effective policies, processes and procedures and continually identify and implement opportunities for improvement. • Established an exceptionally high-performing team via astute recruitment, effective training, targeted coaching & mentoring and robust performance management. • Maintain exceptional standards of customer satisfaction via robust relationship management and ensuring optimal service quality. • Provide rigorous oversight to consistently ensure full compliance with all relevant regulatory requirements, best practices and quality standards. • Drive continuous growth via leading the development and execution of high-impact sales and marketing strategies. • Maintain strong profitability via accurate forecasting and rigorous budget setting and management. Handle payroll administration and customer invoicing. • Built the business from operating in a local church to five successful sites within local schools and a main office. • Manage the Holiday Activities Food Programme in partnership with Waltham Forest. • Led a successful adaption to the disruption of the pandemic, including introducing voluntary holiday provision for key workers. • Manage bi-weekly food distribution activity in partnership with the Felix Project. • Developed and delivered a successful Youth Leadership Programme. • Manage the end-to-end planning and delivery of number of positively received and well attended events, including Family Fundays, with a 2021 event attracting over 100 children. • Developed, established and manage the delivery of a nanny service, CCS @ Home, and a creche service. Show less



The Learning Trust

• South Africa
• Education Management
• 1 - 100 Employee

• The Learning Trust Site Manager 2000 - 2005

  • Sep 2000 - Sep 2005

  • Managed day-to-day operations and led the development and implementation of robust systems, ensuring effective provision for children's social, recreational and educational needs. • Managed the implementation and close monitoring of all statutory requirements, including safeguarding and health & safety. • Served as Lead Senior Worker for a cluster of after school clubs across Hackney, including providing training to other senior staff. • Coordinated and managed a talent show for children, parents and the community. Show less