Client Experience Manager

• Jul 2022 - Present

Product Support Specialist

• Feb 2018 - Jul 2022

Dining Services Service Manager

• Nov 2013 - Feb 2018

Responsible for overseeing Front of House Operations for each shift in the restaurant as well as delegating to all Front of House employees and Dining Room Supervisor. As the Manager, I am accountable for administrative reporting, scheduling, and inventory recording, along with establishing communication techniques between Front and Back of House Operations, along with implementing any operational procedure changes as needed.

Dining Room Supervisor

• Jul 2013 - Nov 2013

Responsible for overseeing Front of House Operations for each shift as well as guiding our Hosts, Service Coaches, and Servers on policies, procedures, and duties. As a Supervisor I am accountable for administrative reporting, scheduling, and inventory recording, along with establishing communication techniques between Front and Back of House Operations.

Service Coach Peer Trainer

• Aug 2006 - Jul 2013

On a nightly basis I mentor and develop student servers in regards to service techniques and organizational procedures, perform hostess tasks, audit daily cash transactions for 200+ guests, and make sure the restaurant is prepped and ready for each shift. I have also had the opportunity to shadow my Service and Restaurant Managers as well as master Front and Back of House Operations. On a nightly basis I mentor and develop student servers in regards to service techniques and organizational procedures, perform hostess tasks, audit daily cash transactions for 200+ guests, and make sure the restaurant is prepped and ready for each shift. I have also had the opportunity to shadow my Service and Restaurant Managers as well as master Front and Back of House Operations.

Student Coordinator, The Student and Industry Resource Center, The School of Hospitality Business

• Jan 2012 - May 2013

Assist students with professional development, securing internships, and permanent positions and aid our Career Director with establishing corporate relations and on-campus recruiting. Assist students with professional development, securing internships, and permanent positions and aid our Career Director with establishing corporate relations and on-campus recruiting.

Front of House Rotational Intern

• May 2012 - Aug 2012

Shifting between Server Assistant and Server positions, I was able to master my time management skills while simultaneously providing superior service to large table sections. I was given the opportunity to shadow management as well as help to evaluate and refine the employee service and recognition program, attend professional development training sessions on career paths within the company, and take part in advanced wine training on service and food pairing techniques. Shifting between Server Assistant and Server positions, I was able to master my time management skills while simultaneously providing superior service to large table sections. I was given the opportunity to shadow management as well as help to evaluate and refine the employee service and recognition program, attend professional development training sessions on career paths within the company, and take part in advanced wine training on service and food pairing techniques.