Experience

The Diversity Center of Northeast Ohio

• United States
• Strategic Management Services
• 1 - 100 Employee

• Vice President and Chief Operating Officer

  • May 2022 - Present

  • Oversee all the research, policy, and administration related activities of DCNEO. • Lead effective recruiting, onboarding, professional development, and retention efforts • Manage company operations and employee productivity, building a highly inclusive culture that ensures team members are successful and organizational outcomes are met • Lead all strategic planning initiatives, including the design and implementation of new internal programs; processes, procedures and practices;… Show more • Oversee all the research, policy, and administration related activities of DCNEO. • Lead effective recruiting, onboarding, professional development, and retention efforts • Manage company operations and employee productivity, building a highly inclusive culture that ensures team members are successful and organizational outcomes are met • Lead all strategic planning initiatives, including the design and implementation of new internal programs; processes, procedures and practices; delegation of all tasks; evaluation and tracking of progress; and reporting of progress to staff and board • Work with the Chief Program Officer to set the vision and strategic direction of the programs

• Chief Program Officer

  • Nov 2018 - Present

  • Supervision of Program Departments: School and Youth (K-12 and Educator Programming) and SHIFT Consulting (Professional Services). o This includes the supervision of Engagement Managers and Director level positions with staff who have their own direct reports. • Redesigned the positions and workflow to better support staff and increase effectiveness. • Responsible for the recruitment, onboarding, leadership development, and training of Justice, Equity, Diversity, and Inclusion… Show more • Supervision of Program Departments: School and Youth (K-12 and Educator Programming) and SHIFT Consulting (Professional Services). o This includes the supervision of Engagement Managers and Director level positions with staff who have their own direct reports. • Redesigned the positions and workflow to better support staff and increase effectiveness. • Responsible for the recruitment, onboarding, leadership development, and training of Justice, Equity, Diversity, and Inclusion (JEDI) Specialists, Directors, and Engagement Managers in the Program Department. • Development and implementation of a talent management system, including a performance evaluation process and materials, and engagement surveys • Lead facilitator of Justice, Equity, Diversity and Inclusion (JEDI) programs for local, national and multinational corporations, schools and communities. • Lead on curriculum design, program evaluation, and client engagement for all Diversity Center programs. • Specialization in cultural intelligence programming, facilitation of strategic planning centered on JEDI, and service provision for multinational corporations. • Designed and implemented a JEDI strategic planning task force program that is hosted by school districts, and engages parents, students, community members, and educators in developing a vision and strategic plan for JEDI in their community.

• Director, SHIFT Consulting

  • Feb 2016 - Nov 2018

  • Recruit, develop, train, manage, and mentor a team of consultants • Lead all aspects of the external OD consulting process and provision of services • Lead client engagement activities • Lead department specific and organization wide, strategic planning processes using Appreciative Inquiry • Facilitation of Diversity Center workshops on topics ranging from cultural intelligence to implicit bias and micro-messages • Facilitation of all applications of the… Show more • Recruit, develop, train, manage, and mentor a team of consultants • Lead all aspects of the external OD consulting process and provision of services • Lead client engagement activities • Lead department specific and organization wide, strategic planning processes using Appreciative Inquiry • Facilitation of Diversity Center workshops on topics ranging from cultural intelligence to implicit bias and micro-messages • Facilitation of all applications of the Herrmann Brain Dominance Instrument, including seven Business of Thinking modules, on behalf of The Diversity Center

• Program Specialist: Professional Development

  • Feb 2013 - Feb 2016

  • Curriculum research, design, and development of Diversity Center programs, including over 20 distinct diversity and inclusion training programs that have been replicated in organizations throughout Northeast Ohio • Facilitation of over 100 Diversity Center workshops, within over 50 different organizations, for over 3,000 professionals, with audiences ranging from 1 participant to 250 participants. • Facilitation of all Herrmann Brain Dominance Instrument programs for The… Show more • Curriculum research, design, and development of Diversity Center programs, including over 20 distinct diversity and inclusion training programs that have been replicated in organizations throughout Northeast Ohio • Facilitation of over 100 Diversity Center workshops, within over 50 different organizations, for over 3,000 professionals, with audiences ranging from 1 participant to 250 participants. • Facilitation of all Herrmann Brain Dominance Instrument programs for The Diversity Center • Responsible for professional development outreach and new client acquisition which resulted in an increase in professional services revenue by 89% during the 1st full fiscal year and an additional 38% during the 2nd fiscal year • Lead program evaluation development and analysis process for Diversity Center programs



The Chicago School of Professional Psychology

• United States
• Higher Education
• 100 - 200 Employee

• Adjunct Faculty

  • Mar 2017 - Present

  Online Campus • Provide instruction online and on-ground for the International Psychology PhD program’s International Field Experience to Ghana • Maintain and cultivate relationships with multiple Non-Governmental Organizations (NGO) in Ghana • Develop and deliver presentations for host programs • Provide culturally responsive consultation and support services for NGOs in Ghana



Cca Promotions Inc

• United States
• Professional Training and Coaching

• Manager

  • Aug 2005 - Feb 2013

  Manager 2010-2013 •Responsible for all operations of the evening shift, including the supervision of an assistant and up to 28 sales partners •Responsible for the development and performance of all sales partners •Lead all training and motivation efforts •Hold daily educational, motivational and inspirational sales meetings •Lead recruitment efforts, including placing employment ads, interviewing and making selections for new sales partners •Conflict management and… Show more Manager 2010-2013 •Responsible for all operations of the evening shift, including the supervision of an assistant and up to 28 sales partners •Responsible for the development and performance of all sales partners •Lead all training and motivation efforts •Hold daily educational, motivational and inspirational sales meetings •Lead recruitment efforts, including placing employment ads, interviewing and making selections for new sales partners •Conflict management and resolution between sales partners Lead Trainer 2008 - 2010 •Developed and implemented a training program, along with extensive training material, for use in teaching sales techniques to sales partners •Conduct group and individual training sessions for new and long standing sales partners •Monitor phone calls between sales partners and customers, provide sales partners with positive and constructive feedback and work with them to sharpen their skills and increase sales •Provide feedback to the Vice President and President of the organization regarding the performance of employees •Aid in the smooth transition of new employees into the organization resulting in decreased turnover rates •Utilize knowledge of the importance of the organization’s work unit climate to maintain a positive and motivational atmosphere, inspire the best ability out of every sales partner, thus resulting in increased productivity Sales Partner 2005 - 2007 Show less



Cleveland State University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • 2008 - 2009

  Computer Lab Assistant, Psychology Department January 2009 – May 2009 •Administered Exit Evaluations for graduating undergraduate Psychology Majors •Tutored and assisted undergraduate students taking Behavioral Science and Statistics courses •Assisted students in conducting research for Psychology courses •Tutored and assisted students with the APA style formatting Teaching Assistant, Multicultural Psychology Course August 2008 – December 2008 •Researched… Show more Computer Lab Assistant, Psychology Department January 2009 – May 2009 •Administered Exit Evaluations for graduating undergraduate Psychology Majors •Tutored and assisted undergraduate students taking Behavioral Science and Statistics courses •Assisted students in conducting research for Psychology courses •Tutored and assisted students with the APA style formatting Teaching Assistant, Multicultural Psychology Course August 2008 – December 2008 •Researched material and multimedia sources for course •Edited material and videos for the professor to present to students within the allotted class time •Helped to organize and create a filing system for journal articles •Graded and provided feedback to the professor on student’s written work and exams •Aided in the development of exam questions for students •Held reviews with students of relevant course material for upcoming midterm and final exams •Held a review of the results of the midterm exams and a discussion of the correct answers to the exam questions with the students Show less



McDonalds

• 100 - 200 Employee

• Manager

  • Jan 2004 - Jan 2005

  Middleburg Hts, Ohio • Responsible and accountable for the facility, employees, and customer satisfaction • Directed, supervised, and coordinated between 4-18 employees to ensure compliance with operational procedures, food handling and sanitation, and customer satisfaction • Maximized sales, transactions, and profits within the restaurant • Managed food costs, labor costs, and store expenses to operate within established budget • Monitored and corrected inventory, cash surpluses and shortages •… Show more • Responsible and accountable for the facility, employees, and customer satisfaction • Directed, supervised, and coordinated between 4-18 employees to ensure compliance with operational procedures, food handling and sanitation, and customer satisfaction • Maximized sales, transactions, and profits within the restaurant • Managed food costs, labor costs, and store expenses to operate within established budget • Monitored and corrected inventory, cash surpluses and shortages • Reviewed and acted upon customer requests, complaints and inquires • Coordinated and conducted training of new employees Show less