Experience

Cousin Corporation of America

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2023 - Present



Stay at home Mom

• Stay-at-Home Mom

  • May 2021 - Jul 2023



Laura Janelle by Cousin

• Largo, Florida

• Inside Sales Representative

  • Sep 2019 - May 2021

  • Strong product knowledge of Laura Janelle products • Understands and communicate the Laura Janelle aesthetic, brand philosophy and lifestyle to the wholesale and retail customer • Meets and exceeds sales goals set by management through outbound call activity and lead generation on a consistent basis • Responsible for developing a personal clientele through effective use of selling skills, proactive customer outreach and use of the current retail… Show more • Strong product knowledge of Laura Janelle products • Understands and communicate the Laura Janelle aesthetic, brand philosophy and lifestyle to the wholesale and retail customer • Meets and exceeds sales goals set by management through outbound call activity and lead generation on a consistent basis • Responsible for developing a personal clientele through effective use of selling skills, proactive customer outreach and use of the current retail customer base • Maintains excellent follow up with customers through clear communication, pricing and lead times • Updates CRM records and document calls daily • Travels to trade shows as needed Show less • Strong product knowledge of Laura Janelle products • Understands and communicate the Laura Janelle aesthetic, brand philosophy and lifestyle to the wholesale and retail customer • Meets and exceeds sales goals set by management through outbound call activity and lead generation on a consistent basis • Responsible for developing a personal clientele through effective use of selling skills, proactive customer outreach and use of the current retail… Show more • Strong product knowledge of Laura Janelle products • Understands and communicate the Laura Janelle aesthetic, brand philosophy and lifestyle to the wholesale and retail customer • Meets and exceeds sales goals set by management through outbound call activity and lead generation on a consistent basis • Responsible for developing a personal clientele through effective use of selling skills, proactive customer outreach and use of the current retail customer base • Maintains excellent follow up with customers through clear communication, pricing and lead times • Updates CRM records and document calls daily • Travels to trade shows as needed Show less



Cousin Corporation of America

• United States
• Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2016 - May 2021

  -Responsible for reviewing expense reports for executives, management and sales team to ensure accuracy and timely submissions. -Ensure monthly credit card statements are completed for executives and management team. -Responsible for planning and organizing travel for President, General Manager, sales executives and design team. -Responsible for registering executives, managers, sales and design teams for national and international trade shows and exhibits. -Assists in… Show more -Responsible for reviewing expense reports for executives, management and sales team to ensure accuracy and timely submissions. -Ensure monthly credit card statements are completed for executives and management team. -Responsible for planning and organizing travel for President, General Manager, sales executives and design team. -Responsible for registering executives, managers, sales and design teams for national and international trade shows and exhibits. -Assists in communicating with visitors, vendors, customers, and interview candidates to plan travel to corporate office. -Works closely with President and General Manager in dealing with confidential information including vendor/customer correspondence, reports, contracts and emails. -Coordinates and arranges catering for all major management meetings and meeting with key customers and guests. -Assists in arranging and scheduling with Human Resources and the IT Department to ensure seamless on boarding of new employees. -Assists all departments with data entry for all internal portals. -Responsible for updating and maintaining shared electronic and paper files. -Responsible for all reception duties. Show less -Responsible for reviewing expense reports for executives, management and sales team to ensure accuracy and timely submissions. -Ensure monthly credit card statements are completed for executives and management team. -Responsible for planning and organizing travel for President, General Manager, sales executives and design team. -Responsible for registering executives, managers, sales and design teams for national and international trade shows and exhibits. -Assists in… Show more -Responsible for reviewing expense reports for executives, management and sales team to ensure accuracy and timely submissions. -Ensure monthly credit card statements are completed for executives and management team. -Responsible for planning and organizing travel for President, General Manager, sales executives and design team. -Responsible for registering executives, managers, sales and design teams for national and international trade shows and exhibits. -Assists in communicating with visitors, vendors, customers, and interview candidates to plan travel to corporate office. -Works closely with President and General Manager in dealing with confidential information including vendor/customer correspondence, reports, contracts and emails. -Coordinates and arranges catering for all major management meetings and meeting with key customers and guests. -Assists in arranging and scheduling with Human Resources and the IT Department to ensure seamless on boarding of new employees. -Assists all departments with data entry for all internal portals. -Responsible for updating and maintaining shared electronic and paper files. -Responsible for all reception duties. Show less



Bristol Court Assisted Living Facility

• St. Petersburg, FL

• Assistant Administrator

  • Jan 2016 - Nov 2016

  Facility Owned by Better Senior Living Consulting -Assists Administrator in administering, directing, and coordinating all activities of the ALF to carry out its purpose in compliance with all federal, state, and local laws and company policy. -Represents the facility at, and participates in outside organizations. -Assists with developing solutions to complex issues requiring innovation and a commitment to involving all levels of staff. -Assists the Director of Nursing in… Show more Facility Owned by Better Senior Living Consulting -Assists Administrator in administering, directing, and coordinating all activities of the ALF to carry out its purpose in compliance with all federal, state, and local laws and company policy. -Represents the facility at, and participates in outside organizations. -Assists with developing solutions to complex issues requiring innovation and a commitment to involving all levels of staff. -Assists the Director of Nursing in pre-screening potential new residents. -Attends workshops, seminars and educational sessions to keep updated on changes in the long-term climate and meet bi-annual CEU (Continuing Education Units) requirements for Florida Assisted Living Administrator license. Show less Facility Owned by Better Senior Living Consulting -Assists Administrator in administering, directing, and coordinating all activities of the ALF to carry out its purpose in compliance with all federal, state, and local laws and company policy. -Represents the facility at, and participates in outside organizations. -Assists with developing solutions to complex issues requiring innovation and a commitment to involving all levels of staff. -Assists the Director of Nursing in… Show more Facility Owned by Better Senior Living Consulting -Assists Administrator in administering, directing, and coordinating all activities of the ALF to carry out its purpose in compliance with all federal, state, and local laws and company policy. -Represents the facility at, and participates in outside organizations. -Assists with developing solutions to complex issues requiring innovation and a commitment to involving all levels of staff. -Assists the Director of Nursing in pre-screening potential new residents. -Attends workshops, seminars and educational sessions to keep updated on changes in the long-term climate and meet bi-annual CEU (Continuing Education Units) requirements for Florida Assisted Living Administrator license. Show less



Heron House Assisted Living Facility

• Largo, FL

• Outreach and Admissions Specialist

  • Aug 2012 - Dec 2015

  -Point of contact for inquiries. -Tour guide of the community. -Responsible for handling the admission process for new move-ins. -Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics. -Formulate and coordinate marketing activities and policies to promote care services, working with the Director of Marketing. -Collaborate with administrative staff and clinical staff to ensure resident's care. -Provides… Show more -Point of contact for inquiries. -Tour guide of the community. -Responsible for handling the admission process for new move-ins. -Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics. -Formulate and coordinate marketing activities and policies to promote care services, working with the Director of Marketing. -Collaborate with administrative staff and clinical staff to ensure resident's care. -Provides marketing research information by collecting, analyzing, and summarizing data and trends. -Updates facility CRM software with latest information on leads, business relationships, and residents. -Outside Sales Representative for the community. Responsible for connecting and continuing referral partnerships with Skilling Nursing Facilities, Elder Law Attorneys, Competitors, and Local Businesses. - ALF CORE Trained and Certified Show less -Point of contact for inquiries. -Tour guide of the community. -Responsible for handling the admission process for new move-ins. -Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics. -Formulate and coordinate marketing activities and policies to promote care services, working with the Director of Marketing. -Collaborate with administrative staff and clinical staff to ensure resident's care. -Provides… Show more -Point of contact for inquiries. -Tour guide of the community. -Responsible for handling the admission process for new move-ins. -Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics. -Formulate and coordinate marketing activities and policies to promote care services, working with the Director of Marketing. -Collaborate with administrative staff and clinical staff to ensure resident's care. -Provides marketing research information by collecting, analyzing, and summarizing data and trends. -Updates facility CRM software with latest information on leads, business relationships, and residents. -Outside Sales Representative for the community. Responsible for connecting and continuing referral partnerships with Skilling Nursing Facilities, Elder Law Attorneys, Competitors, and Local Businesses. - ALF CORE Trained and Certified Show less