Experience

S.R.P. Inventories
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Quality Controller

  • Jan 2022 - Present

Herrington Carmichael LLP
• United Kingdom
• Law Practice
• 100 - 200 Employee
• Conveyancing Assistant

  • Apr 2021 - Jan 2022


Countrywide Plc

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Case Manager

  • Apr 2019 - Apr 2021

• IMR Property Administrator

  • Jul 2016 - Apr 2019



The Knowledge Academy

• Uzbekistan
• Education Management
• 1 - 100 Employee

• Live Chat Representative

  • Nov 2015 - Jul 2016

  - Building rapport with customers online- Dealing with enquiries and complaints- Liasing with different departments to meet and exceed customer expectations- Generating sales leads and product interest

• Web Content Writer

  • Jan 2015 - Nov 2015

  - Creating new and updating existing training courses on a range of different subject matter- Updating and managing the back end of the CRM system- Using HTML to update the back end of the website- Ad hoc tasks and general administration work- Using Google Adwords for SEO purposes and to improve the visibility of the business- Liaising with other departments to complete tasks set out by various members of management



Telefónica UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retail Advisor

  • May 2012 - Dec 2014

  - Setting up new contracts for customers - Upgrading existing contracts for customers - Troubleshooting issues with contracts and phones - Setting up phones for customer use - Cash handling and end of day banking - Opening and closing the store in manager's absence - Merchandising and cleaning the store - Changing live phone displays - Understanding and following the developments of the mobile industry - Handling customer inquiries and complaints - Recognising sales opportunities - Transfers in and out management - Stock management and allocation - Liaising with other stores to procure goods for customers Show less



Currys

• Czechia
• Retail
• 100 - 200 Employee

• Sales Colleague

  • Jan 2013 - Mar 2013

  - Selling products to customers - Stock management and handling - Cash handling - Cross-selling and up-selling - Merchandising and cleaning the store - Arranging delivers and collections with customers - Selling products to customers - Stock management and handling - Cash handling - Cross-selling and up-selling - Merchandising and cleaning the store - Arranging delivers and collections with customers



Game Retail Ltd.

• Senior Sales Advisor

  • Oct 2007 - Mar 2012

  - Selling products to customers - Managing the store in a manager's absence - Cross-selling and up-selling - Recognising and surpassing store and company KPIs - Merchandising the store and displays on a weekly basis - Performance management with all staff members - Running staff appraisals - Cash handling and end of day banking - Liaising with other stores to procure goods for customers - Managing transfers in and out - Opening and closing the store - Handling customer inquiries and complaints - Training new staff members Show less