Experience

Alma Littera Grupė
• Lithuania
• Book and Periodical Publishing
• 1 - 100 Employee
• IT Specialist

  • Jun 2023 - Present


Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Information Technology Technical Specialist

  • Feb 2022 - Jun 2023

  -Troubleshooting complex technical issues related to Windows and MacOS hardware/software. -Managing high priority incidents in ticketing systems: ServiceNow and Atlassian (Jira). -Updating technical support knowledge base by creating new articles and ensuring the accuracy of existing ones (mainly in Confluence). -Testing new support tools, such as the new ServiceNow platform and chat features, as well as participating in the test environment of Mac-OS and it's systems (Jamf, Intune, Cybereason, etc.) -Working with the Office 365 environment: license management, checking security and compliance of the user accounts, configuring email policies. Show less



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Support Analyst

  • 2020 - 2021

  -Responding to and resolving IT support tickets in a timely manner. -Troubleshooting hardware and software issues for the end-users. -Escalating more complex issues to higher-level support teams as needed. -Creating and maintaining technical documentation for IT support procedures. -Working with and testing Virtual Machine (VDI) performance and the Citrix environment. -Responding to and resolving IT support tickets in a timely manner. -Troubleshooting hardware and software issues for the end-users. -Escalating more complex issues to higher-level support teams as needed. -Creating and maintaining technical documentation for IT support procedures. -Working with and testing Virtual Machine (VDI) performance and the Citrix environment.



Hotel Tilto (UAB A.C. Property Partners)

• Administrator

  • 2017 - 2020

  -Live and online communication with guests from different countries. -Acceptance of the reservations, accommodation, provision of information. Operative problem-solving. -Working with reservation systems, like Booking.com, Ericsoft. Started working as a bartender/waitress. Managed to quickly adapt to the work environment, thus became an administrative assistant and a receptionist. -Live and online communication with guests from different countries. -Acceptance of the reservations, accommodation, provision of information. Operative problem-solving. -Working with reservation systems, like Booking.com, Ericsoft. Started working as a bartender/waitress. Managed to quickly adapt to the work environment, thus became an administrative assistant and a receptionist.