Experience

2Life Communities

• United States
• Housing Programs
• 100 - 200 Employee

• LMHC/MT Intern

  • Sep 2021 - Present



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Activity Tracker Specialist - Customer Support

  • Feb 2017 - Jul 2018

  - Assisting customers with any escalated questions or concerns they have regarding eCommerce, including refunds, exchanges, lost packages, and package tracking issues - Helping resolve technical issues with troubleshooting through email - Studied and tested company products and applications, providing feedback to the development team - Organized and documented in office returns, as well as shipping packages between offices - Assisting customers with any escalated questions or concerns they have regarding eCommerce, including refunds, exchanges, lost packages, and package tracking issues - Helping resolve technical issues with troubleshooting through email - Studied and tested company products and applications, providing feedback to the development team - Organized and documented in office returns, as well as shipping packages between offices



Randstad USA

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Contract Agent

  • Nov 2016 - Oct 2017

  - Aiding various technical companies on behalf on Randstad to ensure the company continues to operate smoothly - Report to recruiting agent with my weekly hours as well as progress and satisfaction with the job - Aiding various technical companies on behalf on Randstad to ensure the company continues to operate smoothly - Report to recruiting agent with my weekly hours as well as progress and satisfaction with the job



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• Customer Support Agent

  • Nov 2016 - Feb 2017

  - Assisted customers with financial questions and concerns such as refunds, subscriptions, and upgrade/downgrades - Helped customers resolve their issues with the software through troubleshooting, including over the phone, through email, and remotely using our software - Worked with a team of agents to collectively and efficiently create a positive customer experience for every client - Assisted customers with financial questions and concerns such as refunds, subscriptions, and upgrade/downgrades - Helped customers resolve their issues with the software through troubleshooting, including over the phone, through email, and remotely using our software - Worked with a team of agents to collectively and efficiently create a positive customer experience for every client



SPOT your dog

• Melrose, MA

• Dog Walker

  • Sep 2016 - Feb 2017



Island Hideaway

• Solomons Island, Maryland

• Hostess

  • Jun 2016 - Aug 2016

  - Facilitating the continuous organization between servers, kitchen staff, and other members of the restaurant team, including managing rotations - Working to maintain the restaurant’s best appearance by preforming any necessary cleaning duties - Using teamwork and communication skills to assist in any other required task for the smooth running of a restaurant enviornment - Facilitating the continuous organization between servers, kitchen staff, and other members of the restaurant team, including managing rotations - Working to maintain the restaurant’s best appearance by preforming any necessary cleaning duties - Using teamwork and communication skills to assist in any other required task for the smooth running of a restaurant enviornment



Headquarters Live

• Salisbury, Maryland

• Music Intern

  • Jan 2016 - Jun 2016

  - Facility set up and maintenance tasks, including the preparation, organization, and management of equipment such as lighting and audio technology - Assisting with inventory and organization of band merchandise - Facilitating and managing communication with clients and music artists in the venue - Facility set up and maintenance tasks, including the preparation, organization, and management of equipment such as lighting and audio technology - Assisting with inventory and organization of band merchandise - Facilitating and managing communication with clients and music artists in the venue



Salisbury University Event Technical Services

• Salisbury University

• Production Technician

  • Aug 2015 - Jun 2016

  I assisted with audio technology equipment set up in diverse locations around the Salisbury University’s campus for various events. I also maintained, supervised, and oversaw any troubleshoot issues there could be with the equipment throughout all events. I assisted with audio technology equipment set up in diverse locations around the Salisbury University’s campus for various events. I also maintained, supervised, and oversaw any troubleshoot issues there could be with the equipment throughout all events.