Air Duct Division Manager

• May 2021 - Present

Air Duct Division Operations Manager

• Jan 2020 - Present

Operations Manager

• Feb 2017 - Dec 2019

Atlanta Parts Branch Manager

• Sep 2014 - Feb 2017

Managing a team of customer service reps and warehouse personnel for a local company that sells parts for commercial kitchen equipment. In this position, I performed the daily tasks of a CSR which includes taking customer orders, purchase orders, reports, as well as managing a team. I keep up with our daily sales, made our goals to hit, as well as dealt with any customer issues, complaints, and concerns. Managing a team of customer service reps and warehouse personnel for a local company that sells parts for commercial kitchen equipment. In this position, I performed the daily tasks of a CSR which includes taking customer orders, purchase orders, reports, as well as managing a team. I keep up with our daily sales, made our goals to hit, as well as dealt with any customer issues, complaints, and concerns.

Operations Manager

• Feb 2011 - Sep 2014

Interacted with customers to generate salesProcessed quotes for parts and equipment for commercial kitchens for restaurants, service companies, and high end resorts in the CaribbeanProcessed orders from customers, created purchase orders with vendors, and followed the order through shipping, billing, and collecting.Built relationships with Vendors and Manufacturers to procure the best possible discountUtilized Quick Books daily to process payments from customers, make collection calls, process vendor invoices, cut checks to vendors, run monthly financials, and reconcile accountsDecision maker in setting goals for the month for our department as well as individuallyPlanned and distributed customer appreciation gifts for the holiday seasonAssisted in building the eCommerce site and managed it on a daily basisTraveled to the Caribbean for sales and account management

Account Manager

• Sep 2004 - Feb 2011

Managed large corporate accounts such as Burger King with their Service Requests, quoting repairs on their equipment, as well as the accounts receivable and collections for the account. I was also responsible for finding new accounts. Within this position I was also the manager of our Help Desk with our internal technicians. It included managing the department responsible for quoting repairs and ordering parts for commercial kitchen equipment, HVAC, Refrigeration, and Ice Machines. We were also the hub for any and all employee questions and requests. I was responsible for ensuring that quotes were turned around to our customers within 24 hours as well as parts were ordered, received, and installed in a timely manner. I was responsible for all reports on our performance, KPI's, and creating ways to increase efficiency as a group.