Experience

Color

• United States
• Public Health
• 300 - 400 Employee

• Strategic Partnerships/Implementation Lead

  • Jan 2022 - Present

  · Own client satisfaction between Color and state public health departments. Develop strategic direction & implementation plans, advocate for client priorities in business roadmap, and lead day-to-day operations. · Create regular performance reporting through Looker dashboard tools, analyze patient support data and track market trends, and research competitor strategies. Lead division KPI execution. · Drive high engagement, renewals, and contract expansion. Define and support RFP/RFI responses and utilize Salesforce/CRM tools to support business development, pipeline growth, and broader market strategy. · Manage configurations and implementation plans for multiple complex programs with high ambiguity, within budget and scope. Coordinate with cross-functional teams to align customer goals and create and maintain internal playbooks. Show less



Tufts Health Plan

• United States
• Insurance
• 700 & Above Employee

• Senior Project Manager, Government Affairs

  • Aug 2019 - Jan 2022

  Managed 3-7 regulatory projects at one time, implementing legislation that impacted THP. Worked with local, state, and federal partners. Developed detailed project plans in collaboration with colleagues, evaluated affected deliverables and workflows, formed risk mitigation strategies, and successfully adhered to timeline in a highly matrixed organization.

• Relationship Manager, MassHealth ACO

  • Dec 2018 - Aug 2019

  Relationship manager between THP and three Medicaid Accountable Care Orgs. Led strategic initiatives related to equity focused work, revenue cycle, and member/physician experience. Partnered with MassHealth to lead the strategic direction of improving access to care for 90k+ members. Utilized historical data to achieve a ~10% reduction in medical cost spend with targeted utilization.· One of 25 (out of 3,000+) individuals selected for the 2019 THP Fellows Leadership Program.

• Program Manager, Member Experience

  • Jun 2016 - Dec 2018

  · Built and managed a growing member experience program for THP. Developed member journey maps, led bi-weekly committee meetings and program review forums, and developed detailed market-based projections to the strategic direction for senior leaders.



Boston Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Project Manager, Patient Safety and Quality

  • Jan 2014 - Jun 2016



PwC

• Professional Services
• 700 & Above Employee

• Senior Associate, Healthcare

  • Aug 2011 - May 2013

• Associate

  • Jan 2010 - Aug 2011



Advisory Board

• United States
• Research Services
• 500 - 600 Employee

• Associate

  • Aug 2009 - Dec 2009