Amanda Bourne

Client Success Partner at The Marcus Buckingham Company, an ADP Company
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston, US

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Credentials

  • Certificate in Organizational Leadership
    Villanova University
    May, 2020
    - Nov, 2024
  • Lean Six Sigma Green Belt Certification
    Villanova University
    Nov, 2016
    - Nov, 2024
  • Fundamental Payroll Certification
    American Payroll Association
    Nov, 2012
    - Nov, 2024

Experience

  • The Marcus Buckingham Company, an ADP Company
    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • Client Success Partner
      • Dec 2021 - Present

      The Marcus Buckingham Company is on a mission to change the world of work through strengths-based talent development. And when it comes to talent, there is no one-size-fits-all rule that serves everyone. Instead, we empower team leaders with content, coaching, and technology that enable everyone to do their best work. We start with the team leader because the team starts there. We help team leaders unleash their own talent and the talent of the people they lead. The Marcus Buckingham Company is on a mission to change the world of work through strengths-based talent development. And when it comes to talent, there is no one-size-fits-all rule that serves everyone. Instead, we empower team leaders with content, coaching, and technology that enable everyone to do their best work. We start with the team leader because the team starts there. We help team leaders unleash their own talent and the talent of the people they lead.

  • ADP
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Senior Business Insights Analyst
      • Feb 2014 - Dec 2021

      • Collaborate with field leadership and other key stakeholders to identify areas of business improvements• Observe associates’ client interactions to provide insights that drive action to solve business improvement needs• Collect and analyze CRM and survey data• Serve as dynamic team leader to develop project plans and ensure successful execution of projects• Present insights to Senior Leaders using Data Visualization techniques• Stay up to date with trends that impact client and associate experience

    • Sr Client Service Representative
      • Oct 2010 - Feb 2014

      • Researched complex tax issues and processed adjustments to correct errors on prior quarter filings• Regularly demonstrated the ability to diffuse escalated client issues by setting appropriate expectations and following through within specific time frames• Collaborated with Tax and Financial Services to resolve discrepancies of client’s tax statements• Provided clients basic technical support• Coached new associates as peer mentor

    • Teledata Representative
      • Jan 2010 - Oct 2010

      • Demonstrated mastery of RUN powered by ADP platform for Small Business Services• Developed client relationships with a weekly call list while ensuring accurate payroll processing

Education

  • University of Rhode Island
    Psychology
    1993 - 1995
  • Manhattanville College
    Psychology
    1991 - 1993
  • Villanova University
    -

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