Experience

Coastal Pacific Xpress Inc.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Activity Monitoring Manager

  • Aug 2007 - Present

  Managing a team of 18 employee's. Management Responsibilities include:- Promoting a culture where Health & Safety is the #1 priority.- Operating within the Code of Business Conduct, company policies and procedures, and all statutes and legislation governing the workplace.- Collaboration with Management team to roll out new initiatives and/or policies.- Ensure teams success in daily operational objectives.- Provide the highest levels of service to all customers whether internal or external.- Implement KPI's related to daily customer service objectives.- In Collaboration with Operations Management, communicates with existing/new customers to understand and prioritize their needs, participating in calls and meetings where appropriate. - Researches, develops and recommends solutions to meet customer requirements.- Implements improved operational processes that enhance capabilities to meet/exceed service standards.- Measures and reports on customer experience standards and metrics for all accounts.- Ensures adherence and accountability to standard operating procedures.- Provide feedback to employee's on performance.- Set goals for professional growth with all employee's.