Experience

Explorica by WorldStrides

• United States
• Travel Arrangements
• 100 - 200 Employee

• Senior Program Consultant

  • Feb 2014 - Present

  •Achieved 110% of sales goals for 14 out of 15 seasons through prospecting, qualifying, managing and closing sales opportunities•Responsible for managing and maintaining relationships with approximately 80 customer accounts annually (12,000 travelers to date)•Growing $2 million annually in revenue for the company; driving 20-35% of all domestic revenue within a team of ten people•Annual winner of at least one recognition award since 2013 (Customer Favorite, Top Producer, Highest Overall Revenue)•Participate in team‐building and company‐growth activities including strategy setting, sales training, marketing efforts and customer care•Interim team lead while maintaining top performance metrics as a remote employee; train and mentor 16 new hires over the years•Consistently chosen to represent the company as a Senior Member of the team on New Program Leader Trainings and Conventions•Daily emergency support for the operations team during peak season to ensure issues on tour were resolved including transportation logistics and vendor issues•Strong understanding of business operations and analytics tools for effective analyses of data•Extensive use of PowerPoint, Zoom, and Microsoft teams for presenting to customers and colleagues

• Program Consultant, North America

  • Aug 2012 - Jan 2014

  •Manager's Choice Award 2013•Customer Favorite Award 2014, 2015, 2016, 2018, 2019•Top Producer 2015, 2016, 2017, 2018, 2019



All Team Staffing

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Director of Operations

  • Mar 2012 - Jul 2012

  •Recruit, screen, hire, train, manage, motivate and coordinate placement of over 250 employees•Responsible for all aspects of operations, including: payroll, accounts receivable, recruiting, IT, sales, and marketing•Grew sales during the first three months by 20%, and improved profit margin by 7%•Won 10 new accounts in first three months and grew ongoing customer revenue through excellent customer service and maintaining strong client relationships •Recruit, screen, hire, train, manage, motivate and coordinate placement of over 250 employees•Responsible for all aspects of operations, including: payroll, accounts receivable, recruiting, IT, sales, and marketing•Grew sales during the first three months by 20%, and improved profit margin by 7%•Won 10 new accounts in first three months and grew ongoing customer revenue through excellent customer service and maintaining strong client relationships



University of Massachusetts

• United States
• Higher Education
• 700 & Above Employee

• GRADUATE TEACHING ASSISTANT

  • Jan 2010 - May 2011

  •Assisted Professor in teaching of fundamental course in MBA curriculum, “Organizational Analysis and Skills”•Assumed responsibility over three courses managing 30 students per course for inquiries, reviewed drafts of projects, and provided feedback•Helped conduct online research, and maintained electronic library database for an external project •Assisted Professor in teaching of fundamental course in MBA curriculum, “Organizational Analysis and Skills”•Assumed responsibility over three courses managing 30 students per course for inquiries, reviewed drafts of projects, and provided feedback•Helped conduct online research, and maintained electronic library database for an external project



McMullan's Irish Pub

• MANAGER AND HEAD BARTENDER

  • Oct 2002 - Jul 2009

  •Hired as part of the opening staff; built and grew repeat customer base to increase business by 40% during my shifts with drink specials and gaming incentives, and responsible for training at least 20 new hires•Mixed cocktails, served food, and responsible for handling multiple large cash payouts of $2000+, and safeguarding of fifteen gaming machines•Established and cultivated a strong customer base of over 100+ regulars, with sales of around $5000 per shift•Responsible for good operation of a bar, financials, receipt and inventory accountability•Designed the first annual charity golf tournament, including logistics, donor relations, and coordination of activities, and raised close to $10,000 in profits and donations



Courtyard by Marriott

• SALES COORDINATOR

  • Jan 2003 - Jul 2003

  •Assisted Marketing Director in expanding market exposure by 30% through sales calls and visits while conducting marketing research•Responsible for daily financial accounting and banking activities associated with both hotel and restaurant averaging 70% capacity•Organized and assisted with a dozen weekly requests for booking meeting rooms, group accommodations, and special requests •Assisted Marketing Director in expanding market exposure by 30% through sales calls and visits while conducting marketing research•Responsible for daily financial accounting and banking activities associated with both hotel and restaurant averaging 70% capacity•Organized and assisted with a dozen weekly requests for booking meeting rooms, group accommodations, and special requests



Applebee's Neighborhood Grill

• BARTENDER

  • Jun 1996 - May 2003

  •Mixed cocktails and served food in a fast-paced atmosphere.•Responsible for good operation of a bar, receipt and inventory accountability.•Certified Trainer, responsible for managing all training schedules and teaching the entire training courses for new hires. •Mixed cocktails and served food in a fast-paced atmosphere.•Responsible for good operation of a bar, receipt and inventory accountability.•Certified Trainer, responsible for managing all training schedules and teaching the entire training courses for new hires.