Experience

Abound Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Online Banking Support Specialist

  • Aug 2023 - Present

• Digital Experience Specialist

  • Jul 2022 - Present

• Digital Experience Specialist

  • Jul 2022 - Aug 2023



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Chat expert

  • Jan 2022 - Jul 2022

  Chat specialist for Intuit TurboTax. Help customers with a variety of issues through chat. Chat specialist for Intuit TurboTax. Help customers with a variety of issues through chat.



Unemployed

• United States
• Retail
• 700 & Above Employee

• Unemployed

  • Sep 2020 - Jul 2022



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative/ Sales

  • Jul 2017 - Nov 2021

  Customer service, multiline phone calls, handling upset customers, online ordering instore pick up. Making sure customers know where to find a product and assist them with ordering specialty items. Penske truck rentals and cash control. Using an instore phone called a FIRST phone to help customers or myself to locate orders or items instore ready for purchase. Service agreements, credit card applications, tool repair contracts, will calls and online orders. Using a lrt gun. Decembers 2017 operations employee of the month. Cashier and customer service/sales certified. Excellent multiline phone knowledge. Knowledge of delivery services. Ability to move bend and pick up 50lbs with little assistance. Knowledge of several departments but not limited to flooring and decor sales, appliance/ kitchen and bath sales, hardware, electrical, garden, lumber and building materials, millwork, and plumbing. Show less



SERVPRO

• United States
• Consumer Services
• 700 & Above Employee

• Job File Coordinator

  • Mar 2020 - Sep 2020



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• General Management

  • Mar 2011 - Sep 2014

  Cash control. Lead team to success in their daily duties. Filing forms for job such as I9,w4,and all new hire paperwork including but not limited to pay rate and confidentiality statements, food orders and knowing service levels to be able to keep the correct amount of product on hand for our bi weekly food trucks as well as helping to out away the truck and making sure all the products were properly rotated, background checks, customer service, cleaning, dealing with food and cleanliness inspectors every month and receiving no less then a 97%. Control labor cost and food cost based on sales and waste. Scheduling and editing projected sales. As well as profit loss statements, and inventory control. Marketing and advertising to help boost sales. In the first year I was there I helped quadruple sales by proper customer service, upsell and marketing. Show less