Associate Director/Deputy SRO Covid & FLU Vaccination Programme

• Jun 2021 - Present

Senior Programme Manager Covid Vaccination

• Dec 2020 - Jun 2021

Programme Lead for the Household Vaccinations for Kent and MedwayArea Lead for West Kent Primary Care Vaccinations

Senior Commissioning Manager

• Jun 2017 - Present

I work within the Frailty and Medical Team -To support lead clinicians in the commissioning of services across a number ofclinical areas.To successfully manage a portfolio of projects that deliver the strategic objectives ofthe Clinical Commissioning Group.To ensure the operational business is managed effectively and proactivelyTo support the successful delivery of the West Kent CCG agenda within Frailty andMedical CommissioningTo actively review, development and implementation of a range of clinical and patientpathways and servicesSome Key Responsibilities are : Working closely with GP Board members and clinical leads to define and monitor thework plan for the portfolio area, ensuring that any relevant service issues arereviewed, understood and actions agreed with issues raised through the contract andperformance management route where appropriate. Ensuring effective matrix working across all functions within the CCG Contributing to the development of strategies and delivery plans that form part of theCCG Annual Operating Plan, including the identification of QIPP savings. Working with public health and business intelligence to ensure key information isavailable to support the development of services. Ensuring business cases and service specifications for services are developed in linewith national best practice and clinical evidence. Engaging with patients (and where appropriate their carers) and public in thedevelopment of business plans and service specifications; through focused patientforums, questionnaires or attendance at established patient groups. Ensuring that feedback from patients and the public is incorporated in thedevelopment of the business plans and service specifications and obtaining feedbackfor newly commissioned services. Acting as Supporting Liaison Manager for a group of Practices within the ClinicalCommissioning Group Deputise for Programme Lead Frailty and Medical Commissioning when required Show less

Head of Commissioning Mental Health

• Sep 2019 - Jun 2021

This role requires me to lead the strategic development and planning for a comprehensive, quality and equitable range of mental health services across West kent in partnership with the Local Authority and other commissioners (ie NHS England) to ensure seamless pathways of care; working closely with the Clinical Lead(s). I am also the Strategic Lead for Dementia and Older Adults Mental Health for Medway, North and West Kent.There are many facets of this role but some of my other responsibilities are -- to take the lead role for the CCG with regards to the Mental Health contracts, working with the providers and other CCGs to ensure effective contract negotiation, management and delivery.- work with key partners within the local health economy, to deliver the mental health programme plans that form part of the CCGs’ Annual Operating Plans including the delivery of the QIPP savings.- Ensure that the experiences and preferences of local people regarding Mental Health services and pathways are communicated throughout the CCG and inform decision making at all levels.- To be accountable for the delivery of the CCGs mental health commissioning work plan and will lead the provision of an efficient, effective, high quality professional and well-co-ordinated commissioning service.- To actively promote quality improvement in the delivery of mental health services to reduce inequalities for patients with mental health needs across the health economy. Show less

Founder/CEO

• Oct 2014 - Present

I set up a non-profit organisation called Empower a Woman. This organisation has been establised to meet the needs of vulnerable women in society by providing four key services (Shine Women, Smile Bank, Smile Gifts & Sponsorship). Empower a Woman works with women who have been through domestic abuse & violence, women who are in prison, women who are marginalized as well as women who are homeless. Please see www.empowerawoman.org for more details. I set up a non-profit organisation called Empower a Woman. This organisation has been establised to meet the needs of vulnerable women in society by providing four key services (Shine Women, Smile Bank, Smile Gifts & Sponsorship). Empower a Woman works with women who have been through domestic abuse & violence, women who are in prison, women who are marginalized as well as women who are homeless. Please see www.empowerawoman.org for more details.

EPR Change Lead

• Mar 2015 - Nov 2015

MOBILE WORKING with DEVICES (iPADS, iPHONES & iPODS) & SOFTWARE DEPLOYMENT (NERVECENTRE) I worked as a Business Analyst and Change Lead for a massive transformation project. The Trust changed all inpatients paper observations and handover notes to electronic observations and electronic handover using the Nervecentre software and created a mobile working platform with apple devices. Key Responsibilities • Senior stakeholder engagement to Map “as is” • Work with clinical staff, 3rd party suppliers and project manager to document “to be” • Identify and document benefits for the Trust • Write HSCIC Benefits document and present at board level • Present progress to the clinical advisory group and the project board • Liaise with key clinical staff to document benefits realization process • Prepare mobile devices for deployment • Facilitate group training sessions and key clinical meetings • Train clinical staff on use of nervecentre software and mobile devices • Junior Doctor training and deployment of mobile devices Show less

Integrated Care Project Manager

• Aug 2014 - Oct 2014

CIDR (Camden Integrated Digital Records) is a major clinical transformation project being undertaken with Orion Health to produce a web-based portal to provide health and social care professionals in Camden with a unified view of timely and accurate data from a variety of existing clinical and social care information systems. Patient records from the different systems are linked together using Nextgate MatchMetrix which uses demographic data to identify record matches. There are seven provider organisations that would feed into CIDR. My role is to ensure that UCLH provides the relevant information to Camden CCG for CIDR. My role is part funded by both organisations. Key Responsibilities • Ensure that SUS data is provided to Camden CCG according to the defined schedule and Manage the relationship between UCLH and Camden CCG by working across both sites • Prepare all documentation relevant to CIDR project for UCLH • Work with UCLH outsourced IT Providers CGI to develop a live data interface into CIDR • Represent UCLH in all Technical meetings with 3rd Party suppliers (Orion Health and CGI) • Write Business case for funding for UCLH for live data feed interface engine • Manage relationships with suppliers for interface engine • Liaise directly with internal services within UCLH to gather requirements for CIDR • Analyse service requirements for CIDR and allocate pilot sites in UCLH • Provide training and support to pilot sites within UCLH for CIDR • Liaise with lead consultants to collate feedback on the use of CIDR within UCLH • Working with specialists hospitals associated with UCLH to analyse their CIDR requirements • Liaise with the Information Governance team to ensure all aspects of data sharing is considered and signed off Show less

Project Manager/ Business Analyst

• May 2014 - Jul 2014

I worked with CSH Surrey as an IT Project Manager and Business Analyst. My role managed to very tight timescales 2 major projects that formed part of the organizations Transforming Healthcare Programme. END USER DEVICES PROJECT – This project involves a complete upgrade of the current devices used by over 700 co-owners. All devices are now end of life and need to be suitably replaced according to departmental needs. Stake holder engagement is a high priority as the needs of the business will define the type and use of new devices to be purchased and deployed. The significance is to provide co-owners with the right tools in the right place at the right time and so mobile and remote working solutions are also a big part of this project. This project also involves managing the change in Operating Systems from Windows XP to Windows 8.1 ENABLING SYSTEMS PROJECT – This project will look at the use of IT solutions to centralize scheduling, workforce planning, patient’s records access, communication, collaboration and telephony. It involves the planning, sourcing and deploying the required IT solutions to maximize the organisations efficiency and operation. Show less

IT Project/ Change Manager

• Jul 2012 - Apr 2013

This role will manage and support to very tight timescale, the planning and delivery of the major change initiative that includes deployment of Risk Stratification using information technology to enable and support the transformation of care of patients with Long Term Conditions. This is a major change initiative that involves a whole system change with the way patients with LTC are treated and care for. There are 3 key drivers - Risk Stratification, Integrated teams, Self Care and Self Management. Other key aspects are- Working with Social Care to drive HASCIP (Health and Social Care Integration Project) and promoting the use Tele-Health, Tele-Care and other Advanced Assistive Technology Methods where relevant. Responsibilities • Planning and delivery of a major change initiative across health and social care in Kent, specifically West Kent Clinical Commissioning Groups (CCGs) • Deployment of information technology across all GP practices in 3 CCGs in Kent to enable and support Risk Stratification, Integrated Working, Self-Care and Self-Management • Engagement of primary care in transformational change to promote integrated working and use of risk stratification • Working closely with Health and Social care at strategic and operational levels to manage change and facilitate integrated working of front line staff across providers • Implementation of appropriate information governance at an operational level to support integrated working within Multi-disciplinary team meetings (MDTs) • Involvement at CCG Board, health and Social care strategic and operational integration groups as well as Public Health, and involvement with University of Kent research project • Collaborative working with the NHS Kent Health Informatics Service to facilitate, develop and deploy the Risk stratification tool Show less

IT Project Manager

• Jan 2012 - Jul 2012

IT Project Manager I managed the companies account for MEH. We currently have 23 live projects. I have 3 project managers, 2 technical staff and 2 external consultants reporting to me for the MEH account. I have 4 projects that I am personally responsible for. • MDM (Mobile Device Management) –Scope and Deliver a Mobile Device Management solution. This project would look at deploying tablets (ipad, androids) around the Trust. • Remote Access - Scope and deliver a remote access solution that is scalable and includes windows based as well as MAC applications. • Performance Management Dashboard- Build, Delivery and Support • AIDC (automatic Identification and Data Capture) – Gap analysis and Requirements gathering. My role as the Account Manager and well as Project Manager means I am - • Responsible for the successful delivery of multiple complex web projects within scope, on time and on budget. • Drive requirement definition processes, working closely with all teams. • Lock down requirements and drive projects throughout their full lifecycle in an effective and efficient manner. • Identify, assess and document project risks and issues; effectively manage risk mitigation measures. • Monitor workloads, create project schedules, track and monitor progress. • Coordinate onsite and online meetings. • Regularly communicate status updates and project information to stakeholders, colleagues and executives in a concise and effective manner. • Run team meetings and capture issues and actions. Ensure actions are followed up by the team Show less

ICT Project Manager

• Jul 2011 - Jan 2012

CRES Simulation (Handed Over due to increased work load at Moorfields) – This is a new project that has been started to simulate business process for the IT Helpdesk and the Clinical Systems Team. Wireless Access Points for Phones Deployment (Completed) – This involved the upgrade of the Trusts WLAN network, deployment of over 100 new Access Points and then deployment of over 600 Cisco Wireless Phones around the Trust. This was a massive Business Change project as it involved a huge change in their current business processes and procedures. I wrote the business case as well as all the management products i.e risk and issue log, communication strategy other duties were- • Business Analysis to identify effect of change and manage the process of change • Liaise directly with key stakeholders including department heads and consultants • Order new Access points and Replace with old ones • Liaise directly with senior 3rd party suppliers • Testing of all required infrastructure • Deploy wireless phones and organise training for users PiMS Migration and Upgrade to SQL 2005 (Completed) – PiMS is the most important system in the Trust as it holds a full record of all patients’ details, It is also important that all the interfacing databases are captured and migrated, this is the key aspect of the project. JAC Server Migration and Upgrade (Completed) – This is a key application in the Trust as it embodies the Electronic Prescribing system and is relied on across the Trust, but especially by Pharmacy to prescribe and dispense drugs. The initial part of this project is to procure specialist consultancy services and to manage the supplier to ensure they deliver the services they are contracted to supply. Wireless Asset Tracking Project (Business Analyst Role) (Completed and now in BAU) – The asset tracking project was successfully rolled out into the trust. My main role in this Project is to use Business Analysis skills to support business change. Show less

Project Analyst/Support (Legal & IT)

• Oct 2010 - Aug 2011

• Providing an efficient day-to-day service to the Programme Managers in reporting on plans, costs, safety, environment and with progress reports on performance and providing logistics support where required;• Maintaining the new software system and providing a smooth interface between project closure to business as usual by updating the system daily with all retrospective manual invoices as well as creating the platform for processing new invoices seamlessly integrating processes and systems within the PLC’s already existing practices;• Assisting in the development, documentation, implementation, promotion and support of project/programme office.• Supporting the updating of RAID logs, effecting use of RAG to monitor project status • Directly responsible for providing training and support for use of the new software solution to the CFO, all company directors and senior business users;• Assisting with the smooth running of the projects planning and reporting functions, making sure there is reporting on progress each month as part of the tracking function, are created and updated including monthly reporting of project data as well as bespoke work stream specific data such as key milestone tracking and variance reporting;• Establishing and maintaining strong relationships at senior levels with internal and external business partners • Ensure that all individual project plans are electronically linked into an overall business plan for the use of resource and capacity management by creating a grouping function within the system to enable individual and group reporting;• Maintaining a document control service to provide effective control of all programme/project documentation, consistent with the PLC’s standards and processes. • Assisted in creating a lessons learnt report for the e-billing project which was used as a platform for media reporting on the success of the project and the challenges of Implementation for the PLC; Show less

Customer Service Team Manager (Part Time Nights only)

• Oct 2008 - Sep 2010

Team manager in a busy, fast paced customer contact centre, directly responsible for the night team. In addition to 8 direct reports (the highest grade customer service agents), I also served as a duty manager (front line agents and telebets agents approximately 40 agents daily). Responsible for delivering excellent customer service and product improvement across all channels through the provision of detailed feedback to marketing and operations.

Project Manager/ Programme Analyst

• Sep 2008 - Oct 2010

• Managed projects through various stages of the life cycle and supported the Programme Manager in delivering the overall project portfolio managed by the team. • Monitor and report programme and progress in accordance with project reporting systems and guidelines. • Conducting research, drawing out conclusions and presenting findings to a variety of audiences • Produced high quality management reports and documents • Collected input and analysed data relating to project outputs and key deliverables • Produced written management reports, including spreadsheets, charts and other graphical representation of the data collected • Made recommendations to ensure successful delivery of projects • Assisted the project manager in filling and disseminating information and monitoring Project progress against targets • Produced project plans, created and maintained risk log, RAID • Managed day-to-day operational aspects of projects and scope. • Financial profiling, monitoring and audit of expenditure on projects. • Effectively communicated relevant project information to superiors and project teams • Delivered engaging, informative, well-organized presentations. • Produced reports, including cost breakdowns and summaries. • Stakeholder management and active networking • Assisted in creating how to do guides for change control processes, risk management, period reporting and other PMO processes Show less

Collections Associate

• Dec 2007 - Oct 2008

I facilitated the recovery of arrears through arrangements made with customers (i.e. Borrowers/ authorised third parties who have fallen behind on payments). Exercising judgment and determining alternatives in handling debt management and implementing best practices, consistent with company policy and regulatory requirements. Key Responsibilities: •Arrears Management for Mortgage, Secured and Unsecured Loans - helping customers to enter arranged payment plans to recover debts to suit individual circumstances; •Supporting outbound, as well as inbound calls; •Providing support to other internal departments – taking calls for either customer services or the litigation team during staff shortages; •Meeting assigned targets and deadlines reliably and effectively hitting and exceeding targets and sometimes getting bonus as an incentive for hard work. •Proactively contributing to the departments performance and productivity to enable us hit and exceed our departmental targets; •Maintaining accurate, timely and relevant information in the case management system; and •Assisting in the integration and training of new department staff by offering training and support. Show less

Deputy Manager (Retail Shops)

• Oct 2004 - Nov 2007

Assisted the shop manager and was responsible for all operations in the absence of the shop manager. Monitored competitors by liaising with other shop managers and by monitoring shops performance against set targets. Developed new marketing strategies, organized race nights and charity events. Effectively managed complaints, trained staff, allocated responsibilities, monitored customer accounts and enforced health and safety procedures. Assisted the shop manager and was responsible for all operations in the absence of the shop manager. Monitored competitors by liaising with other shop managers and by monitoring shops performance against set targets. Developed new marketing strategies, organized race nights and charity events. Effectively managed complaints, trained staff, allocated responsibilities, monitored customer accounts and enforced health and safety procedures.