Experience

CLS Facility Services

• United States
• Facilities Services
• 1 - 100 Employee

• Estimator/Account Manager

  • Aug 2015 - Present

  - Manage client accounts for HVAC, electrical/lighting, plumbing, and general repair maintenance needs. - Responds to all inbound calls for service from CLS clients. - Resolves issues and concerns by providing information, or taking action that will correct any problems. - Generates quotes for clients, as required, utilizing all resources, in order to provide the most cost-effective options, in order to complete a repair. - Manages work requests, to ensure contractors do not violate a DNE (do-not-exceed cost). - Ensures that all contractor performance issues are handled with the Vendor Relations Department. - Ensures that follow up calls are managed within departmental guidelines. - Ensures that performance reports are generated, and distributed per client requirements. - Ensures that quotes are completed and distributed per customer requirements. - Ensures that all client web-based system reporting requirements are met within established parameters. - Participates in on-call responsibilities, after office hours- addressing any emergency needs presented. - Actively seeks opportunities with selected clients, to provide them with additional services/materials, in order to increase sales volume and increase gross profit margins.



Safeguard Properties

• United States
• Real Estate
• 500 - 600 Employee

• Resolution Specialist

  • Aug 2013 - Aug 2015

  Work collaboratively with others on the Customer Service Team, as well as internal departments to provide resolution to any issues for the vacant properties that Safeguard Properties services. Required to meet or exceed productivity, quality, and call standards set forth by the department. Responds to all business communications within 24-48 hours, and effectively resolve any issues. Convey the right message the same first time while projecting an enthusiastic attitude towards helping the caller. Properly document the account with the necessary details for full resolution.



RUBIN GUTTMAN & ASSOCIATES, LPA

• United States
• Law Practice

• Social Security Disability Case Manager

  • Oct 2010 - Apr 2013

  This position has several job duties with constant multi-tasking in managing Social Security Disability cases. There is frequent communication between clients and the Social Security Administration (SSA), calling potential clients in determining if we can help them with a claim, requesting medical records, as well as basic receptionist duties such as answering phones, organizing and scanning mail into the system, mailing informational brochures, following up with clients and care providers, as well as electronically submitting records to SSA daily.



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Private First Class

  • 2000 - 2005