Experience

The Dental Law Partnership

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Senior Solicitor

  • Aug 2020 - Present



Amanda Cunliffe Solicitors Ltd

• Legal Services
• 1 - 100 Employee

• Litigation Manager

  • Jun 2019 - Mar 2020



Thompsons Solicitors

• United Kingdom
• Law Practice
• 400 - 500 Employee

• Multi track Solicitor

  • Jan 2018 - Jun 2019

  At Thompsons, my roles and responsibilities include:-- Handling a highly litigated Multi track caseload of 100 files.- Dealing with RTA/EL/PL/OL/MIB/CICA claims.- Meeting clients on a regular basis and dealing with claims at a variety of stages, from inception, pre issue and post issue.- Organising my time to ensure compliance with deadlines.- Mentoring junior members of staff.- Actively advising on ways to improve operational efficiency and performance.- Preparing and delivering presentations to union clients.



Slater and Gordon Lawyers (UK)

• United Kingdom
• Law Practice
• 700 & Above Employee

• Solicitor

  • Mar 2017 - Dec 2017

  At S+G I was a Senior member of the Run off department managing a caseload of complex files. My main roles and responsibilities included:-- Dealing with litigation issues and deadlines, being the main point of contact for other Solicitors in the team.- Satisfactorily resolving client complaints and bringing claims to a conclusion.- Ensuring files are settled appropriately and in a timely manner. At S+G I was a Senior member of the Run off department managing a caseload of complex files. My main roles and responsibilities included:-- Dealing with litigation issues and deadlines, being the main point of contact for other Solicitors in the team.- Satisfactorily resolving client complaints and bringing claims to a conclusion.- Ensuring files are settled appropriately and in a timely manner.



Antony Hodari Legal Services

• Technical Manager

  • May 2012 - Oct 2016

  At Antony Hodari, I was responsible for managing the RTA Litigation team of up to 20 staff (Case Handlers, Senior Case Handlers, Portal Handlers and Litigation Support). My main roles and responsibilities included:-- Define department KPI's and policies to actively drive performance against team and business objectives.- Conducting Quality Audits and implementation of performance improvement plans where relevant.- Conducting individual 1-1 sessions on a monthly basis for all Fee earners, reviewing MI data.- Coaching and mentoring of staff with effective use of the GROW model and NPS feedback ensuring files are handled “right first time”.- Consistent review of caseloads to check and monitor limitation dates, closure requests and task lists.- Complaint and negligent management and handling.- Dealing with operational matters such as Return to Work Interviews, performance reviews, holiday requests, organising rotas and reviewing time keeping/recording.- Managing my own highly litigated caseload of both Fast Track and Multi Track files, hitting an annual fee income of approximately £650,000.00.- Actively involved in continuous improvement of the Proclaim Case Management system.



Donns LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Partner

  • Jul 1999 - 2012



Fentons Solicitors LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Trainee Solicitor

  • 1997 - 1999