Experience

KOHO

• Canada
• Financial Services
• 100 - 200 Employee

• Social Media Specialist

  • Sep 2023 - Present

• Social Media Marketing Intern

  • May 2023 - Sep 2023

• Tier 2 Bilingual User Success Agent

  • Jan 2023 - Sep 2023

• Bilingual User Success Agent

  • Apr 2022 - Sep 2023

  I was selected with two other amazing individuals to be an independent contributor at KOHO. I joined the company with very minimal knowledge of the financial industry and I’m still learning something new every day. I reached CSAT and expected metrics within the first month of starting. I actively engage with users on KOHO’s social media platforms such as Facebook, Instagram, and Twitter.



Biyork Floors

• Canada
• Wholesale Building Materials
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • May 2021 - Mar 2022

  I am very grateful to have accepted this position right after graduating from university. I oversaw the needs of partners in Quebec, Ottawa and the United States. I initiated and consulted on over 100 purchase orders a day using an ERP system. I Improved customer satisfaction by effectively resolving issues over the phone, via email and in person. I also collaborated with various departments and owned side projects in order to ensure timely arrival of products from China.



University of Ottawa

• Canada
• Higher Education
• 700 & Above Employee

• Promotion Team Lead

  • Jan 2019 - Apr 2021

  This was a student position that introduced me to the world of marketing and how to be a leader. I had an incredible team of 8-10 student promotion team members. I organized their weekly schedules and updated them on upcoming university events. I also liaised with University officials to develop communication and marketing strategies that students would react positively towards.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista Trainer

  • Jun 2017 - Apr 2021

  Toronto, Canada Area I started working at Starbucks at 17 years old and said goodbye to this unforgettable company at 21 years old. I was awarded Partner of the Quarter three times. I connected with customers genuinely and effectively on a level beyond simple customer service. I also trained incoming baristas on store procedures, and health and safety standards as a Barista Trainer four months after being hired.



Indigo

• Canada
• Retail
• 700 & Above Employee

• Customer Experience Representative

  • Sep 2016 - Jan 2017

  I had the pleasant opportunity to work as a seasonal employee at Indigo during the busy winter season. I created a warm and welcoming environment for customers and coworkers. I learnt the layout of the store to be able to guide customers toward their desired books or products. I also orchestrated the floor layouts that best showcased the arrival of new products.