Experience

Clarion Housing Group

• United Kingdom
• Real Estate
• 700 & Above Employee

• Call Center Representative

  • Feb 2023 - Present

  • Booking in and rescheduling repairs for tenants. • Ensuring contact is accurately recorded on the CRM. • Ensuring professionalism at all times and presenting a positive image of Clarion. • Dealing with complaints & enquiries and chasing up repairs. • Liaising with area managers, team leaders and planners on a daily basis. • Ensuring the SLA’s are adhered to. • Booking in and rescheduling repairs for tenants. • Ensuring contact is accurately recorded on the CRM. • Ensuring professionalism at all times and presenting a positive image of Clarion. • Dealing with complaints & enquiries and chasing up repairs. • Liaising with area managers, team leaders and planners on a daily basis. • Ensuring the SLA’s are adhered to.



Bonsai's Body Jewellery

• Business Owner

  • Apr 2016 - Jul 2023

  I started my own business in 2016 selling a variety of body jewellery online. Duties include: • Processing & packing orders. • Taking photos of stock and uploading them to my website. • Social media marketing. • Customer liaison. • Maintaining accurate records. • Assessing sales trends and managing stock levels. I started my own business in 2016 selling a variety of body jewellery online. Duties include: • Processing & packing orders. • Taking photos of stock and uploading them to my website. • Social media marketing. • Customer liaison. • Maintaining accurate records. • Assessing sales trends and managing stock levels.



Pyrcroft Grange Primary school

• Surrey, England, United Kingdom

• Learning Support Assistant

  • Oct 2012 - Nov 2013

  • Supervision of small groups of children aged between 4 and 11 years with specific and non specific learning difficulties. • Dealing with children with behavioral problems. • Supporting children one to one in the class room setting who are on the autistic spectrum. • Writing reports on children development. • Supervising physically disabled children in wheelchair sports. • Caring for children with specific medical needs at play and lunch time, ensuring their safety and assisting their social development and interaction • Benchmark children reading progress. • Working with small groups with phonics and hand writing. • Assisting class teacher with general admin needs. • Listen to individual children read. • Dealing with issues of bullying and reporting it to the correct members of staff. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2006 - Oct 2012

  • Speaking and listening to all groups of customers • Remaining patient when what they are saying does not seem to be accurate • Dealing with telephone enquiries, transferring and receiving calls • Doing refunds and exchanges • Dealing with complaints • Operating tills and carrying out daily till checks • Handling money • Placing customers orders on Tesco direct, Scanning customers orders in to store • Contacting customers when parcels are ready to be collected • Taking customers to products in store and answering any queries they may have • Working as part of a team Show less



First learning Nursery

• Shepperton, England, United Kingdom

• Keyworker

  • Mar 2006 - Nov 2006

  Bank staff at the nursery • Worked with 18 months to 4 years children • Helped with daily personnel needs • Encourage socialization with other children • Assist with educational play • Help set up and clear away activities • Help with food times • Speak to parents about their Child’s day and deal with any enquires they many have • Work as part of a team Bank staff at the nursery • Worked with 18 months to 4 years children • Helped with daily personnel needs • Encourage socialization with other children • Assist with educational play • Help set up and clear away activities • Help with food times • Speak to parents about their Child’s day and deal with any enquires they many have • Work as part of a team