Senior Director Of Global Laboratory Operations

• 2014 - Present

Promoted 3x, I control an 8-figure annual budget and, at peak operations, manage up to 250 leaders and individual contributors across 6 sites in the US, Australia, and Israel. 𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒. I orchestrate the processing of ~30K+ genetic samples daily. Leading 20+ projects, I evolve operations including new testing methods, site expansions, and automation. I also partner with C-Suites and 7+ internal teams in ensuring service quality, operational stability, and client satisfaction. 𝐒𝐓𝐀𝐍𝐃-𝐎𝐔𝐓 𝐒𝐔𝐂𝐂𝐄𝐒𝐒. I catapulted lab operations and drove expansions to new US and global sites. I also cemented Invitae’s industry leadership in genetic testing efficiency – bringing turnaround time to <21 days, cost at ≤$1.5K/test, and on-time delivery to 90%. 𝐍𝐎𝐓𝐀𝐁𝐋𝐄 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ✔ I grew the workforce from 4 to 150+ and sustained 15% QoQ operations growth in the last 7 years – raising labs’ daily receiving capacity from ~100 to 4K samples, daily sample-per-machine output from 650 to 1.7K+, and monthly results production from 40K+ to 100K+. ✔ By establishing in-house systems and facilities for processing confirmation-requiring lab workflows and storing DNA primers, I set company on-track to save millions annually and expedite test turnaround time by up to 10 days. ✔ I pioneered the workflow for the Short Turnaround Time [STAT] cancer test, which reduced test process duration by up to 3 days and later opened an opportunity for the seamless addition of non-invasive prenatal screening test to the STAT panel. ✔ To overcome lengthy sourcing time for licensed Clinical Genetic Molecular Biologist Scientist [CGMBS], I brought the CGMBS Certification Program in-house. So far, 17 employees have been certified. ✔ In partnership with HR, I standardized job architecture framework for all lab operations and designed career pathing plans. 𝐏𝐑𝐄𝐕𝐈𝐎𝐔𝐒 𝐑𝐎𝐋𝐄𝐒: Lab Floor Supervisor ➤ Lab Manager ➤ Director of the Laboratory Show less

Associate Director – Clinical Lab Operations

• 2012 - 2014

While administrating clinical processes, I piloted steady growth of clinical operations from 10-member initial workforce to 40. By partnering with leaders in analyzing processes as basis for new workflows and innovations, I augmented operations volume and secured significant TAT and efficiency gains. I also developed and launched tests and enhanced existing methods. 𝐍𝐎𝐓𝐀𝐁𝐋𝐄 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ✔ By validating and launching 2 pioneering genetic testing methods and increasing MLPA test kits from 1 to 8, I expanded clinical testing menu – edging out competitors and elevating overall market performance. ✔ I improved lab workflow for various genetic testing methods [aCGH, MLPA, qPCR, etc.] and developed effective laboratory techniques to troubleshoot testing issues, enhancing results accuracy. ✔ Through streamlining workflows and processes including creating priority systems, reorganizing schedules, and adding manpower, I minimized turnaround time concerns for STAT tests and eliminated 2 weeks of backlog. ✔ I hired 75% of team members and managed orientation and continuous performance improvement of staff members including, notably, training 4 molecular fellows on developing, validating, and running clinical tests. ✔ To accommodate organization’s gradual expansion, I restructured initial 10-member team to enable more balanced oversight and support delivery. Show less

Clinical Laboratory Specialist

• Aug 2010 - Feb 2012

Returning to Johns Hopkins as Clinical Lab Scientist, I partnered with lab directors in advancing developments to clinical operations, mainly in creating and integrating new assays and platforms to expand testing panel. I mastered, operated, and troubleshot lab technologies, and delivered comprehensive training to new staff. 𝐍𝐎𝐓𝐀𝐁𝐋𝐄 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒 ✔ I developed, validated, and launched 6 new clinical tests in less than 2 years, including CEBPA, EGFR, KIT, and PDGFRA gene sequencing, IDH1 & IDH2 mutation testing, and RT-PCR assay for testing Ewing’s Sarcoma and Alveolar Rhabdomyosarcoma. ✔ By introducing a program management system for new test development that enabled data generated from development to pre-validation process to be more systematized and accessible, I launched tests 25% faster on average than in other labs. ✔ I administered training to 4 production staff on operating newly released assays, data analysis, and results interpretation, and a Pathology Fellow on developing, analyzing, and validating new clinical lab workflows. Show less

Manager

• Apr 2008 - Aug 2010

Technical Supervisor

• May 2003 - Mar 2008