Amanda Thompson CPP
City Manager at Diamond Parking Service- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
CPR/AED/First Aid
American Red CrossNov, 2021- Nov, 2024 -
Certified Professional - Food Safety (CP-FS)
AmazonNov, 2021- Nov, 2024 -
Leadership Development Program
T-MobileJul, 2017- Nov, 2024 -
Microsoft Certified Application Specialist: Using Microsoft Office Excel 2007
HACC, Central Pennsylvania's Community CollegeMar, 2009- Nov, 2024 -
Certified Parking Professional (CPP)
National Parking AssociationMay, 2023- Nov, 2024
Experience
-
Diamond Parking Service
-
United States
-
Facilities Services
-
100 - 200 Employee
-
City Manager
-
Jun 2022 - Present
-Directly responsible for coaching and training management team to deliver profitable operations over 38 garages in the Seattle Market. -Strategically grow portfolio of garages in the city of Seattle. -Responsible for budget development, revenue control, and custom reporting for each garage. -Managing four class A garages in Seattle Market. -Retain and grow long lasting relationships with property owners, property managers, and vendors -Recognition- Special Achievement Operations- Diamond Parking 2022 Show less
-
-
-
Amazon
-
United States
-
Software Development
-
700 & Above Employee
-
Store Manager
-
Sep 2021 - Jun 2022
-Full responsibility and accountability for overseeing daily sales and profitability goals, associate engagement, environmental standards, creating policies and procedures around safety, managing and delivering a profitable profit and loss statement, developing strategic plans and working with corporate business contacts to implement new industry standards. - Overseeing a direct team of five salaried managers, twenty-nine supervisors and an indirect team of three hundred and fifty associates. Directly impacted the promotion of two supervisors to assistant manager level and four associates to supervisor level. - Directly launched a new location in Seattle, Washington which included hiring and developing five salaried managers, and twenty-nine supervisors, oversaw the merchandising and bring up of the location, directly marketed to the local community to drive in sales, and on boarded a team of three hundred and fifty associates with a one month launch plan. -Supported launching two new locations in Los Angeles California, which included marketing to the local community, merchandising the store, developing ten salaried managers and managing launch day activities with crowd control and media inquiries. - Supported hiring needs for new geo locations in Chicago and Virginia, which included conducting interviews for new store manager talent and assistant store manager talent and making hiring decisions to fill those roles. -On-boarded, developed and trained a new location of salaried managers, including the general manager and five assistant managers. - Recognition- Delivered an accelerated store launch and was the smallest ramp in company history. First location in Seattle, Washington to launch outbound delivery to local customers, which generates an additional $30,000 in sales daily. First grocery store in the United States to have zero carbon footprint. Show less
-
-
-
Staples Stores
-
United States
-
Retail Office Equipment
-
700 & Above Employee
-
General Manager
-
Sep 2019 - Sep 2021
-Full responsibility and accountability to deliver sales directives, hit profit goals, remarket district stores from a retail location to a service based industry, customer engagement, and employee satisfaction. Participated in a full remarketing campaign and reflow of the store in 2021. -First location in Seattle, Washington to launch the TSA program, which included government grade background checks and government grade audits monthly. -Participated in roundtables with corporate around profitability standards and how to improve business during the pandemic in 2020. -District trainer for loss prevention and lead the district in reducing district shrink goal by 40% in 2020 and 2021. -Regional leader in print and marketing sales for June 2020 and August 2021. -Recognition- fifth most profitable store in 2020. Reduced shrink by 50% and graduated from the high shrink program. in 2021. Highest location in customer loyalty program on west coast for 2020 and 2021. Show less
-
-
-
Office Depot
-
United States
-
Retail Office Equipment
-
700 & Above Employee
-
General Manager
-
Dec 2017 - Sep 2019
-Full responsibility and accountability to deliver sales, profitability, and customer engagement results while maintaining strict company standards for merchandising, loss prevention, and employee satisfaction. -Reduced shrink from a 1.5% to sales to a 0.15% to sales. -District trainer and support for copy and print -While running the day-to-day business I would be accountable for sales, customer service, merchandising, employee interactions, employee training and recognition, and scheduling. -Overall my job would entail development and execution of key seasonal strategies; team development which includes hiring and recruiting; and managing the results of the P&L including monthly breakdown analysis; -Worked in every department and at every level. Was included on regional teams as a field representative for setting copy center standardizations and monitored the rollout with visits and conference calls to ensure uniformity. Trained the Executive VP of East Coast Sales how to run every type of job in the copy center and how to walk the department more effectively. Show less
-
-
-
T-Mobile
-
United States
-
Telecommunications
-
700 & Above Employee
-
Assistant Retail Manager
-
Sep 2015 - Dec 2017
-Finished in 1st place in my district, which is a top 3 district in the company, 7 times in the last year. -Monthly results of top 25 ten times and results as high as 3rd in the company. -Responsible for the development, training, and accountability of all Associates to deliver truly world class customer experiences while delivering top tier results. I created and implemented a regiment of scheduled personal one-on-one development meetings for each associate, monthly team meetings with the entire store, and coaching in real time to maximize every interaction. -Held several district wide roles, which includes development of new tactics and leverage our existing strategies more efficiently, running a weekly conference call that was attended by all stores and district leaders, as well as monitoring results and recognition of great performances and additional training when results showed a need. Various roles include Recognition, Customer Service Scores, Mobile Internet, and Small Business Growth. -Recognition- Finished top 100 in the company for 2015 with a trend of top 25 for 2016. Set single day volume records for several sales categories in the last 9 months resulting in Platinum records. A rep in our store has finished in the top 100 of the company 31 times in the last 9 months. Show less
-
-
-
Office Depot
-
United States
-
Retail Office Equipment
-
700 & Above Employee
-
Interim General Manager
-
Nov 2005 - Sep 2015
-Started as a part time Associate and was promoted several times and ended as the interim store manager for 9 months. -Full responsibility and accountability to deliver Sales, Profitability, and Customer Engagement results while maintaining strict company standards for merchandising, Loss Prevention, and employee satisfaction. -While running the day-to-day business I would be accountable for sales, customer service, merchandising, employee interactions, employee training and recognition, and scheduling. -Overall my job would entail development and execution of key seasonal strategies; team development which includes hiring and recruiting; and managing the results of the P&L including monthly breakdown analysis; -Worked in every department and at every level. Was included on regional teams as a field representative for setting copy center standardizations and monitored the rollout with visits and conference calls to ensure uniformity. Trained the Executive VP of East Coast Sales how to run every type of job in the copy center and how to walk the department more effectively. -Recognition-2012 store finished #2 in the company while missing key managers throughout the year. Finished in the top 10 in the company in 2 separate stores for key performance metrics for computer services. Highest customer service score in the territory for 3 straight months. Show less
-
-
Education
-
2007 -
HACC, Central Pennsylvania's Community College
Pre Law, Pre-Law Studies
Community
