Experience

Civica Asia Pacific

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• People & OD Business Partner

  • Mar 2023 - Present



Latrobe Health Services

• Australia
• Insurance
• 1 - 100 Employee

• Interim People & Culture Manager

  • Aug 2022 - Mar 2023



Early Settler

• Furniture and Home Furnishings Manufacturing
• 100 - 200 Employee

• People & Culture Business Partner

  • Jun 2022 - Aug 2022

  Diving in on day one into this hands-on strategic role, I created the wellbeing calendar for 22/23, delivered an EOFY event across three countries, and smashed through communication barriers. I engaged the executive team and gained support for innovative methods of engaging with staff and an employee benefits program. - Opened two-way communication with the broader workforce through creating an introductory video and survey, delivered by QR codes on visual signage - Identified and built solid rapport with external stakeholders through self-introduction resulting in maximising the value-add programs on offer for the benefit of the workforce - Researched and identified barriers to engagement, employer branding, and cultural trends to develop an Employee Value Proposition Show less



Wellways Australia

• Australia
• Mental Health Care
• 400 - 500 Employee

• People & Culture Business Partner

  • Nov 2021 - Jun 2022

  Responsible for engaging, supporting and advising leaders across the business in HR management activities. Key projects include casual conversion, Award compliance and bench marking, strategic planning, and return to office post pandemic. Daily activities include ER/IR matters, behavioural and conduct investigations; policy review, implementation and application; supporting leaders to develop engagement and performance plans; workforce planning activities; and generating strategic recruitment campaigns. - Successfully partnering with leaders to work with individuals through return to office and vaccination hesitancy - Developed and delivering 12 month strategic plan incorporating retention and succession plans, work force planning, and engagement and culture solutions - Identify and address skill and knowledge gaps through 1:1 and group training Show less



Complete Concrete & Earthworks

• Gippsland, Victoria

• Business & Human Resources Manager

  • Aug 2018 - May 2022

  Commencing at the start up phase in a pivotal role implementing the HR foundations and growing the business through strategic planning and resourcing. A role with responsibilities in both operations and HR, accountable for developing & implementing HR policies and procedures; financial forecasting and budgeting; and, coaching and mentoring. Building on prior experience in work force planning, recruitment and performance appraisal and remuneration, this role has allowed the expansion of my Human Resources skills through ownership of the culture and engagement, the employee life cycle, understanding and applying the Fair Work Act and payroll. - Developed and implemented business wide HR policies and engagement program - Coaching and mentoring managers on culture, engagement and building strong employee relationships - Building a highly reputable employer brand through leadership and the implementation of an EVP Show less



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Business Improvement Specialist

  • Feb 2020 - Oct 2021

  A varied role with a focus on looking at the business functions and processes from the outside with the goal of identifying efficiency gains and process improvements whilst working collaboratively with all divisions to lead and implement change. Key accountabilities include project and change management, innovative and strategic thinking, stakeholder management and influencing combined with being a trusted advisor to various business areas.- Project led the successful rollout of a new national complaints management database to Victorian Workers Compensation operations - Undertook a substantial review of a complex divisional process, engaged with all business leads to improve efficiencies resulting in an increase in overall compliance results- End to end study of administrative roles across the division to identify efficiency gains and determine improved structural options Show less

• Manager: Talent Development, Work Force Planning, Process Implementation

  • Mar 2015 - Feb 2020

  A newly developed role accountable for building and managing the Medical Services Claims Branch. This role entailed project management and planning of performance and process requirements, identification and negotiation of the release of internal staff, development and introduction of large scale recruitment through assessment centres, supporting leadership staff with the on-boarding up to ten employees at a time, liaising and planning training and portfolio transitions, coaching and mentoring leadership staff through significant changes, understanding the wider business talent needs, identifying upcoming vacancies and supporting staff transitioning into promotional roles across the business whilst maintaining culture, engagement and claims management performance.- Awarded annual award for Contribution to Operational Excellence (2016)- Increased overall engagement scores from 67% to 89% - Developed and implemented work force planning framework Show less

• Manager: Client & Provider Management, Performance Improvement, Culture

  • Nov 2012 - Mar 2015

  Seconded to Darwin to lead and improve the overall performance of the Workers Compensation Claims Management Branch for the Northern Territory. I was responsible for client and provider management and outcomes, financial performance, recruitment, onboarding, training and development. I delivered significant cultural change, financial return and developed a high performing team through successful recruitment and talent development, understanding barriers, motivational factors and the emotional intelligence within the team, developing and implementing processes to create efficiencies, consistency and engagement. I developed appropriate training material engaging with the broader community to address relevant topics and implemented invigorated service level agreements with ket providers.- Awarded Young Insurance Professional of the Year (NT) 2014- Shifted annual engagement scores from 51% to 91%;- Improved people, prices, and performance to deliver a financial return of $1.5m in the course of 12 months Show less

• Manager: Risk, Change, Leadership

  • Sep 2010 - Nov 2012

  Responsible for the Workers Compensation Commercial Claims Branch. My role was accountable for leading three teams through significant industry and internal change, recruitment, onboarding and development, employee growth, culture and engagement, managing work loads through vacancy management and implementing processes to support efficiency gains.- Awarded Employee of the Year (2011)- Played a key role in securing regulator licence renewal - Developed & implemented vacancy management framework Show less

• Team Leader

  • Mar 2006 - Sep 2010

  My introduction to leadership and resource management. Leading a small team of eight in a regional branch, I was accountable for all aspects of culture, engagement and performance.