Amanda Kerley
Network Support Representative at Wilkes Communications, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Lean Six Sigma Yellow Belt
Lowe's Companies, Inc.Jan, 2016- Nov, 2024 -
CPI for CBRS
CommScopeAug, 2022- Nov, 2024
Experience
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Wilkes Communications
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United States
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Telecommunications
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1 - 100 Employee
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Network Support Representative
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Aug 2017 - Present
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms • Use troubleshooting skills to assist customers with Internet browser software, digital video, computer/networking, and residential wiring and to provide technical support to customers on set-up and use of equipment and services. • Scheduling and coordinating the work schedules for technicians to ensure proper coverage throughout multiple locations • Completion of work orders, trouble tickets, and NC811 locate requests. Creating and signing off new services, troubles and locates, determining line route using GIS maps (Auto-CAD Drawings) and plant facility assignment of new service locations, provisioning of network equipment, and support of each service in their respective operating system. Provision and troubleshoot CPE in various network management systems/software • Maintain accurate records of all subscriber records changes, line routes changes, and troubles • Maintain communication with various stakeholders in regards to pending service order, troubles, or mass outages, cutover from copper to fiber conversions, etc. • Performs data and switch modifications in connection with activation, suspension, and re-establishment of services • Providing assistance to other departments (Engineering, Central Office, Sales, Customer Services, etc.)
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Lowe's Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Facility Analysis
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Apr 2016 - Apr 2017
* Coordinated with contract personnel to ensure quality facility repair and configuration* Fostered long-term relationships with 3rd party vendors, internal and external business partners in which aided in analysis of business expenditure* Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.* Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.* Coordinated with building and safety agencies for Lowe's Hardware location as organizational facilities representative * Act as the liaison for store personnel between store equipment, loss prevention, fleet services, delivery, facilities and planned maintenance, etc. • Purchased facility supplies maintaining budget and requesting purchase orders • Planning and organizing department lunches
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FSA/Planned Maintenance Specialist
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Nov 2015 - Apr 2016
• Help in assisting the development and operations provided by the FSA program.• Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.• Analyzing and configuring FSA scorecards, budgets, and expense by leveraging available data sources • Organizing and analyzing data from all sources, using statistical methods to ensure validity of results.• Act as the liaison for the FSA’s between store equipment, loss prevention, fleet services, delivery, facilities and planned maintenance, etc. • Planning and organizing department lunches
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Administrative Assistant
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Oct 2013 - Nov 2015
* Supporting the Initiatives Manager and the Initiatives Director during the facilitation of process design sessions* Auditing and documenting the Standard Operating Procedures to ensure adherence* Analyzing and configuring scorecards, departmental budgets, and expense by leveraging available data sources; * Uploading of compliance documents* Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed “go-live” of enterprise implementations of REEC programs (Kronos, Oracle, LowesLink, SharePoint, Infor, Sitefolio, and AMT)* Maintain accurate payroll records, track vacation, holiday and sick hours* Screened incoming mail, voice mail, and email when appropriateTasks included planning and arranging numerous business meetings and providing administrative support as necessary
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Project Coordinator
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Oct 2011 - Oct 2013
• Provided superior customer service and organization skills• Supporting Installed Sales for over 200+ store locations on the East Coast• Managed in-house construction of interior alterations, including programming, design, contractor selection and project management• Managing of multiple calls, issues, task with the ability to work at a fast pace• Obtain credit from vendors (for defective product or labor) as well as installers for mistakes on installations• Negotiating for compensations for Lowe’s and the homeowner• Working hand in hand with Lowe’s Legal team on homeowner’s claims• Processing Installer invoices (review, approve, and pay), pull permits if needed• Develop and implement the Mentor Training Program for all employees
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Installed Sales Coorinator
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Jun 2010 - Oct 2011
• Provided superior customer service and organization skills• Supporting Installed Sales for over 200+ store locations on the East Coast• Managed multiple calls, issues, task with the ability to work at a fast pace• Obtain credit from vendors (for defective product or labor) as well as installers for mistakes on installations• Update Order Management System, Project Tool, Genesis, Siebel, RTM Logs, and Vendor Debits Logs• Processing of Installer invoices and exceptions (review, approve, and pay)• Issuing of work orders to manage homeowner’s concerns
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Woodforest National Bank
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United States
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Banking
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700 & Above Employee
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Financial Advisor
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Jun 2009 - Jun 2010
• Analyzing client’s checking needs • Collection calls on overdrawn accounts • Recognizing service opportunities to benefit the client • Analyzing client’s checking needs • Collection calls on overdrawn accounts • Recognizing service opportunities to benefit the client
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Catawba Valley Staffing
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Executive Administrative Assistant/Recruiter
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Nov 2006 - Jan 2009
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport • Determines applicant requirements by studying job description and job qualifications • Attracting applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites • Sales and marketing for new business opportunities and help retain the current client's business • Accomplishes human resources and organization mission by completing related results as needed • Payroll 400+ employees (temporary and full time)
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Bec Car Printing Co. Inc
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United States
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Printing Services
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1 - 100 Employee
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Graphic Designer
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Jan 2000 - Oct 2006
• Meet with clients to determine the scope of the project • Create images that identify a product or convey the message • Develop graphics for product illustrations, logos, etc. • Think creatively and develop new design concepts, graphics and layouts • Schedule project implementation and define budget constraints • Work with a wide range of media and use graphic design software (Word, Publisher, PowerPoint, Adobe Acrobat, Adobe Illustrator, QuarkXPress, Dreamweaver, FreeHand) • Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts. • Preparing finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors.
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Community
