Experience

PT Pratama Graha Semesta

• Indonesia
• International Trade and Development
• 1 - 100 Employee

• Application Engineer

  • Sep 2022 - Present



JD.ID

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Team Lead

  • May 2017 - Jul 2022



MatchMove

• Singapore
• Financial Services
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2016 - Apr 2017



YesBoss

• Registered Client Service Associate

  • Nov 2015 - Apr 2016



PT. Smart Wisdom Group

• Jakarta

• Customer Service Officer

  • Oct 2012 - Aug 2015

  - Handling transaction process with payment system - Reply email from customer - Reply message in customer support - Calling customer for payment confirmation - Verify incoming payment with related orders - Monitoring produk include come and out - Packaging and shipping product based on requested from customer - Handling transaction process with payment system - Reply email from customer - Reply message in customer support - Calling customer for payment confirmation - Verify incoming payment with related orders - Monitoring produk include come and out - Packaging and shipping product based on requested from customer



Citibank

• Jakarta

• Citiphone Officer

  • May 2011 - Sep 2012

  - Giving information about Credit Card. - Receiving complaint and request from customer about credit card dan follow up to unit who can handle it. - Processing loan from customer who need some fund. - Giving information about Credit Card. - Receiving complaint and request from customer about credit card dan follow up to unit who can handle it. - Processing loan from customer who need some fund.



PT. Bank Central Asia, Tbk

• Jakarta

• Priority Service Unit

  • Jan 2008 - May 2011

  - Giving information about product and promo in BCA. - Receiving customer complaint by phone about Banking and Credit Card. - Follow up customer complaint to the unit which can handle it. - Helping priority customer make transaction by phone. - Helping corporate customer who can use KlikBCA Bisnis if get trouble dan try to solve it. - Monitoring customer transaction for skimming by Debit Card. - Giving information about product and promo in BCA. - Receiving customer complaint by phone about Banking and Credit Card. - Follow up customer complaint to the unit which can handle it. - Helping priority customer make transaction by phone. - Helping corporate customer who can use KlikBCA Bisnis if get trouble dan try to solve it. - Monitoring customer transaction for skimming by Debit Card.