Experience

Korra
• United States
• Software Development
• 1 - 100 Employee
• SEM Manager

  • May 2022 - Present


WNS Global Services

• Financial Services
• 300 - 400 Employee

• Lead Associate - Training with WNS Global Services at Google

  • Mar 2020 - Mar 2022

  Overseeing a team of 20 account managers. Providing end to end optimization support to clients based out of The U.S. and India. Strategies included media and brand planning, tailor made optimizations based on marketing objectives and current consumer demands. Extensively involved in pitch work for the Business Development team. Devising new and improved strategies for the clients for better performance for the sale/prime days. Managing effective client communication through weekly business reviews. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Campaign Specialist

  • Dec 2017 - Sep 2019

  Mentoring Strategists on Campaigns with SMB clients in India and Overseas to grow their businesses, delivering performance consistently above expectations. Help Clients in understanding their Business Objective and accordingly assisting the team in Optimizing their Google accounts so as to drive Conversions and returns on Ad Spend. Deliver Subject Matter Expertise in the Service Delivery area while handling escalations successfully and resolving them in the best interest of both Customer and The Company. Actively participated in Business Reviews (Weekly, Monthly and Quarterly). Conducting New Hires and Refresher Trainings. Supporting new-joinees in on-boarding and through OJT. Show less



Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Senior Process Executive

  • Sep 2016 - May 2017

  Worked as a Quality Assurance Leader ensuring parameter level check of In-page ads and YouTube ads. Ensured and Maintained stringent adherence to Quality standards by identifying gaps and areas of opportunities. Delivered Subject Matter Expertise while handling escalations successfully raised by the Google Account Managers. Tested Google Ads on different Google networks ensuring smooth running on different platforms like Microsoft Windows, Apple and Android. Created different Campaigns, Ad Groups and Ads with timely Optimization of Keywords. Show less



Aon

• Albania
• Electric Power Generation
• 1 - 100 Employee

• Benefits Manager

  • Aug 2014 - Mar 2016

  Created SOP’s for both Operations and Training. Processed Payroll - Maintained employee’s database with date of hire, date of employment, marriage, birth/adoption, divorce, change in address, death, change in pay, deduction in payroll and other medical and health welfare benefits. Processed Premium of Insurance, Medicare Benefits of the US Security Companies. Maintained all Evidences and Documents of the Insurance Lifecycle (End to End). Improved the overall quality of Service Delivery. Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Analyst

  • May 2011 - Jul 2014

  Prepared MI reports, Knowledge checkers and Weekly stakeholder’s updates for the Customer Loyalty Unit. Up skilled advisors on different skill sets as per the business requirements (Contactless and Barclays) Designated for assigning access on different tools to the advisors, along with auditing and controlling appropriate usage. Developed, Launched and Managed trial Customer Experience team for Contactless Payment Barclaycard. Handled MIS for Contactless payment Barclaycard. Assisted Project Managers for Contactless Payment Barclaycard in controlling Process success. Assisted in Mobi Barclaycard website for mobile launch. Managed Training and Technical Updates for offshore team. Show less