Aman Kumar Patel

Service Engineer at York Transport Equipment
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Contact Information
us****@****om
(386) 825-5501
Location
IN
Languages
  • English Professional working proficiency
  • Hindi Elementary proficiency

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Bio

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Credentials

  • BS IV technology awareness.
    Tata Motors Limited - Commercial Vehicles
    Apr, 2017
    - Oct, 2024
  • Training on Cummins Selective Catalytic Reduction (SCR) BSIV system.
    Tata Motors Limited - Commercial Vehicles
    Apr, 2017
    - Oct, 2024
  •  Process agility for customer engagement (PACE) training
    Tata Motors Limited - Commercial Vehicles
    Apr, 2017
    - Oct, 2024
  • Silver certified Service Advisor from Tata Motors Limited.
    Tata Motors
    Feb, 2017
    - Oct, 2024
  • Silver level training (M&HCV) –S1 (M1)-Engine system.
    Tata Motors Limited - Commercial Vehicles
    Feb, 2017
    - Oct, 2024
  • Diagnostics of Cummins Insite on Interactive B Series Electronic Engine (ISBe) BSIII.
    Tata Motors Limited - Commercial Vehicles
    Dec, 2016
    - Oct, 2024
  • Training on Tata Prima familiarization.
    Tata Motors Limited - Commercial Vehicles
    Nov, 2016
    - Oct, 2024
  • Warranty handling & failed parts management at STC, Pantnagar
    Tata Motors Limited - Commercial Vehicles
    Nov, 2016
    - Oct, 2024
  • Soft Skill training of Service Advisor at STC, Pune
    Tata Motors Limited - Commercial Vehicles
    Oct, 2016
    - Oct, 2024
  • Technical training of Service Advisor at STC, Pune
    Tata Motors Limited - Commercial Vehicles
    Sep, 2016
    - Oct, 2024
  • Training on Lift axle.
    Hendrickson
    Aug, 2016
    - Oct, 2024
  • Participated in “Workshop on Advance Vehicle Technology” at JDCT, Indore.
    -
  • Participated in “Workshop on cooling Technology on Vehicle” at MIST, Indore.
    -

Experience

  • York Transport Equipment
    • Singapore
    • Truck Transportation
    • 1 - 100 Employee
    • Service Engineer
      • Feb 2019 - Present
  • Tata Motors Authorised Service Station of Commercial Vehicles,Indore (M.P)
    • Worked as Asst.Works Manager.
      • Dec 2014 - Feb 2019

       Customer handling & enhancing customer satisfaction.  Warranty handling &warranty decision.  Warranty claims settlement on Siebel CRM.  Annual maintenance contract (AMC) handling.  Upgrading the knowledge with upcoming service circulars.  Mail communication with TML & fleet customers.  Handling both walk in & telephonic customers.  Keep a close look on all the assigned targets by TML. Target achieve vs Original target  Conduct the morning meeting with all staff at a specified area and discuss last day’s performance/safety regulations/appreciations.  Check the daily performance report through BUSINESS ANALYTIC –PACE reports.  Check on CRO daily activity viz. No. of calls made for booking/PSF/Service reminder/Athena.  Follow-up with Floor supervisor/Parts Manager on any delay of vehicle delivery.  Fleet customer on-off goodwill call.  Look into spare parts availability along with Spare parts manager.  Follow-up /contribution on any campaign if the campaign is LIVE.  Look up in details on Manpower utilization.  Job card opening (manual & on CRM) based on customer complaint(In absence of Service advisor).

Education

  • Lakshmi Narain College of Technology (LNCT), Indore
    BE(Mechanical Engineering), Mechanical Engineering
    2010 - 2014

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