Information Technology Assistant

• Apr 2023 - Present

IT Assistant Responsible for troubleshooting technical problems, recording problems in the division’s incident tracking software, driving issues to resolution, and providing oral and written communications to second level support personnel to ensure minimum downtime. Deploy and configure computer equipment, utilize remote support technology to install software and assist clients. Participates in preparing detailed documentation of systems procedures and installations. Work and maintain projects in Team Foundation Server. Assist in analyzing existing systems and recommending technical improvements. Aid in defining user requirements, system objectives, technical solutions and design specifications. Communicate and collaborate with system users and other IT disciplines in order to resolve application defects, challenges and impediments. Actively participate as a team member. Stay current on emerging technology issues and ensure client satisfaction. Participates in staff meetings, attends training, provides work status reports, handles special projects, and other duties as assigned. Show less

Student Assistant Program Support

• Jun 2022 - Apr 2023

Provides administrative support to the Customer Service division. Composes routine interoffice communications and correspondence. Data entry of various forms and audits. Assist with downloading call recordings. Respond to various requests for forms. Maintain files. Cross-trains with the senior administrative analyst to ensure adequate coverage and support. Process returned direct deposit advice statements and other returned mail. Maintain and sets up conference rooms for various meetings for the Customer Service division. Assists leaders and staff with preparing training materials such as preparing binders. Deliver and disburse publications and forms. Assist with training room set up. Assists in various computer-related items such as converting documents from webpages to Word, Word to PDF, etc.; formatting issues. Uploading documents to SharePoint sites and Corporate Imaging creating and managing databases in Excel. Independently orders supplies, and serves as back-up, as needed, to the Senior Administrative Assistant by assembling interview packets and binders. Escorting interview candidates. Proctoring assessments for interview candidates, entering hiring actions into ECOS, and other interview processes. Creates PowerPoint presentations, Word documents, or Excel spreadsheets as needed. Show less

Information Technology Internship

• Feb 2022 - Jun 2022

Internship includes the following learning objectives: -Setting up company’s network, building desktop computers and developing company’s network security policy. -Cataloging and developing a database for rare record collection to be used for online sales. -To develop and improve my speaking and presentation skills in front of customers and buyers. To set priorities and manage my time efficiently. -To build my self-confidence in professional settings. Internship includes the following learning objectives: -Setting up company’s network, building desktop computers and developing company’s network security policy. -Cataloging and developing a database for rare record collection to be used for online sales. -To develop and improve my speaking and presentation skills in front of customers and buyers. To set priorities and manage my time efficiently. -To build my self-confidence in professional settings.

Maintenance Manager

• Jan 2021 - Feb 2022

In charge of maintenance staff of 3Duties included landscaping range lawn and associated grounds. Performed routine building maintenance, minor electrical, plumbing and carpentry work and preventative maintenance onrange equipment.

Range Safety Officer

• Jan 2020 - Jan 2021

Responsible for the safety of our customers, visitors, club members and staff along with other duties such as greeted range patrons, answered questions, and explained safety rules. Observed patrons on the firing line to ensure firearm safety rules are followed and provided assistance or instruction to patrons. Supervised all range employees and set work assignments. Completed activity reports that includes range attendance and equipment use. Inventoried range supplies and targets and informed supervisor of inventory status. Show less

Real Estate Marketing Intern

• May 2019 - Jan 2020

Duties included: clerical, customer service and social media marketing. Assisted with open houses, responding to emails, phone calls, maintaining a schedule. Schedule showings and creating marketing emails and other marketing material Duties included: clerical, customer service and social media marketing. Assisted with open houses, responding to emails, phone calls, maintaining a schedule. Schedule showings and creating marketing emails and other marketing material

Cashier

• Feb 2018 - Oct 2018