Experience

The Finance Company
• United Kingdom
• Banking
• 1 - 100 Employee
• Mortgage & Protection Adviser

  • Jan 2023 - Present


Smartzi

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Mar 2019 - Jan 2020

  • Accelerate the business growth and deliver high standard customer experience through process design, creation, implementation and execution. • Leading Technical, Marketing and Operational projects from start to end. • Continuously improve central processes, Technology and operations including on-boarding, account management, train, coach and develop staff to provide excellent customer experience. • Manage supply chain and demand from customers and suppliers on a day to day basis. • Provide solutions to achieve KPI’s and SLA’s on a monthly basis • Shift management of employees, monthly 1-2-1’s and daily coffee meetings. • Face of Smartzi for all suppliers and Partners (attending regular meetings to build positive working relationships). Show less



Ryder Supply Chain Solutions

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Development Executive

  • May 2017 - Mar 2019

  Key Responsibilities: Investigation of performance outliers to identify the root causes of failures and propose remedial activities. Development of ad-hoc reports to support operations performance. Analysis of events, identifying trends and sharing knowledge across the end users. Analysis and escalation of issues for further investigation. Specialist for the scoping of reports using Impromptu and other reporting tools. Working in conjunction with operational teams to identify the root causes of performance issues, recommend and implement improvements using Lean and/or Six Sigma problem solving methods. Review and improve current MOT performance reporting increasing granularity of failure by culprit and cause. Develop reportable database of MOT failure investigations with standard failure categorisation. Support the implementation of any innovations, procedures or changes, specifically supporting the agreement and implementation of S.O.P's across all workshop activity. Operations lead and SME (subject matter expert) for Projects to improve reporting suite, systemise report production and increase quality of measurement. Show less


Carphone Warehouse
• Computer and Network Security
• 1 - 100 Employee
• Customer Consultant

  • Oct 2016 - Jun 2017


Abbex Heathrow Cars

• Operator

  • Mar 2014 - Aug 2016

  -Responsible for ensuring daily business objectives are completed whilst maintaining highest level of standards at all times. -Communicating effectively with customers to provide tailored solutions & take advanced bookings. -Involvement in growth and management of the business to maximize profits. -Responsible for updating internal data logging and tracking systems. -Producing weekly commission records and updating them on a regular basis. -Taking responsibility of opening and closing the office during both early and late hours. Show less



Moto Technique Ltd

• Assistant Engineer

  • Mar 2013 - Mar 2013

  -Responsible for light vehicle diagnostic, repair and maintenance. -Skilled/experienced in welding. -Skilled in car component manufacturing using specialist materials and machinery. -Providing customers with high level service and care. -Responsible for light vehicle diagnostic, repair and maintenance. -Skilled/experienced in welding. -Skilled in car component manufacturing using specialist materials and machinery. -Providing customers with high level service and care.