Experience

Accent Group Limited

• Australia
• Retail
• 700 & Above Employee

• Business Applications Manager

  • Jan 2016 - Present

  • Implement and manage End to End EDI functionality using SPS with Vendors and Customers.• Implementation and Testing of 3PL and data interchange for Inventory movements.• Data Migrations for onboarding of new business / divisions• Training users in ERP to fulfil all requirements of Wholesale and Retail Business.• Assisted in developing Financial, Planning and Functional reports and Data Extracts using Data Warehouse, QlikView, XL Cube, PL/SQL, SQL Queries and Report Writer Tool.• Testing of new features and functionalities.• Software Release upgrades for HO and Retail POS.• Review existing business procedures and streamline them for effective use.• Maintaining Sharepoint and Confluence documents library by creating / updating process documents.• HO and POS User Accounts Review and Management.• Communicate issues and new requirements with ERP vendor to ensure smooth running of business.• Integration with Middleware (Mulesoft) for enhanced Ecommerce rollout and support.• 3rd Party Payment and Voucher Integrations.



Toll Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• ERP Application Specialist

  • Jul 2012 - Jan 2016

  • Reviewing business process for new and existing Toll Group of Companies.• Gathering requirements for new developments and implementing new processes for business units.• Provide Application Support for ERP System (Purchasing, Stock, Finance and Equipment) to fulfil the financial needs of the business.• Monitor and provide assistance for BI Reporting using Microsoft SQL Server.• Assist in developing new financial and functional reports using Report Writer Tool.• Provide assistance in Software Release and perform functional testing.• Maintaining Sharepoint and Confluence documents library by creating / uploading process documents.• Manage client enquiries, record issues and document client requirements using HP Service Manager.• Maintain user records for system access including creation and deactivation of users.• Assist client with installing the software and using the system including training via Remote Assistance / LYNC.• Log the issues with Vendor using JIRA and liaise with clients providing the updates. • Perform Monthly/ Yearly Financial Period End for all supported businesses.



Apparel 21 Pty Ltd

• Business and Application Analyst

  • Mar 2007 - Jun 2012

  • Reviewing business process for new and existing clients and implementing new functionality to improve their business procedures.• Gathering business requirements and communicating with Key Business Stakeholders with the implementation process.• Provide application support in multiple areas of an Oracle based ERP system (Products, Production, Purchasing, Retail, Shipment, B2B, Warehousing and Financial modules).• Manage client enquiries, record issues and document client requirements via in-house job logging system.• Create Test Cases for bug fixes and in-house developments.• Assisting in QA testing by reviewing existing test scripts to ensure all functional requirements are being tested.• Perform onsite and in-house training for new and existing clients.• Setup and manage Crystal reports.• Build SQL statements to extract data and resolve queries.• Perform initial investigation and provide resolutions for hardware and software related issues.• Initiate and facilitate cross-functional process for issues requiring escalation.• Liaise with client to arrange and conduct system upgrades.• Liaising with internal staff regarding new developments and testing the software for any current issues.• Develop and maintain effective documentation of implementation procedures, issue resolution results and maintenance activities that can be utilised for support and training.• Perform month end GL reconciliation and setup financial and stock reports.



Commonwealth Bank

• Australia
• Financial Services
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2004 - Aug 2006

  • Developing verbal communications skills through taking inbound calls and dealing face to face with the customers. • Solving problems when customers have difficulties with their banking needs and providing them with efficient service.• Using the computer database to track customer profiles, queries and records.• Providing customers with general financial advice. • Developing verbal communications skills through taking inbound calls and dealing face to face with the customers. • Solving problems when customers have difficulties with their banking needs and providing them with efficient service.• Using the computer database to track customer profiles, queries and records.• Providing customers with general financial advice.