Amalia Evans
Key Account Manager at Balanced Body- Claim this Profile
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English Native or bilingual proficiency
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Bio
Laura Hansen
Amalia started with the company as a temporary employee, and I quickly hired her on as a permanent member of the team. She exhibited a rare combination of enthusiasm, focus, dedication, kindness, intelligence, big-picture thinking and attention to fine detail. After a short time as a customer service representative, she advanced to a specialized position on the International Sales team. She administered several large international accounts, calculated shipping container loads, was the liaison between the client and our shipping department, and managed the shipping calendar for several countries. She has since been promoted through to Senior Account Manager.
Laura Hansen
Amalia started with the company as a temporary employee, and I quickly hired her on as a permanent member of the team. She exhibited a rare combination of enthusiasm, focus, dedication, kindness, intelligence, big-picture thinking and attention to fine detail. After a short time as a customer service representative, she advanced to a specialized position on the International Sales team. She administered several large international accounts, calculated shipping container loads, was the liaison between the client and our shipping department, and managed the shipping calendar for several countries. She has since been promoted through to Senior Account Manager.
Laura Hansen
Amalia started with the company as a temporary employee, and I quickly hired her on as a permanent member of the team. She exhibited a rare combination of enthusiasm, focus, dedication, kindness, intelligence, big-picture thinking and attention to fine detail. After a short time as a customer service representative, she advanced to a specialized position on the International Sales team. She administered several large international accounts, calculated shipping container loads, was the liaison between the client and our shipping department, and managed the shipping calendar for several countries. She has since been promoted through to Senior Account Manager.
Laura Hansen
Amalia started with the company as a temporary employee, and I quickly hired her on as a permanent member of the team. She exhibited a rare combination of enthusiasm, focus, dedication, kindness, intelligence, big-picture thinking and attention to fine detail. After a short time as a customer service representative, she advanced to a specialized position on the International Sales team. She administered several large international accounts, calculated shipping container loads, was the liaison between the client and our shipping department, and managed the shipping calendar for several countries. She has since been promoted through to Senior Account Manager.
Credentials
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Six Sigma Lean Professional
Management and Strategy InstituteAug, 2014- Nov, 2024
Experience
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Balanced Body
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Key Account Manager
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Oct 2016 - Present
- Meets or exceeds quota monthly - Manage design and order of custom equipment; collaborate with engineering and production teams to align goals and monitor progress; develop and coordinate design process to streamline franchising opportunities. - Strategically partner with and advise key clients and companiesm and managing hundred of accounts; distill and communicate diverse, complex information into clear training materials for stakeholders at varying levels of organization. - Provide post sales support to recurring and new customers weekly, answering all questions and concerns; guide and inform home users, suggest further purchases, and close sales in a timely and efficient manner. - Process 60 online orders per month and review customer options to ensure consistent, positive sales experiences; fulfill regular orders with sales ranging from 1 day to 1 year. - Implement effective learning solutions and promote a culture of curiosity through careful, cross-functional collaboration with marketing, education, production, engineering, and other teams. - Liaise between upper management and potential franchisers to facilitate opportunities for growth and expansion. - Foster mutually beneficial professional relationships with accounts through effective marketing; successfully convert leads into paying customers through analysis of individual needs and goals. - Consult with and guide stakeholders in the use of brand equipment; provide individualized training with regard to client’s baseline knowledge and past experiences. - Perform troubleshooting, offer equipment setup walkthroughs, and provide other technical and mechanical support to customers. Show less
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Zurvita, Inc
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United States
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Wellness and Fitness Services
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200 - 300 Employee
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Customer Service Trainer Consultant
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Feb 2015 - Dec 2019
- Managed and executed onboarding process in alignment with organizational goals and values; oversaw fulfillment of requisite paperwork and orientation for new hires. - Created and facilitated weekend workshops for 30 CSRs to encourage engagement and comprehension; topics included new procedures and promotions, approaches to escalated calls, and best practices for documenting calls. - Trained new hires (1-on-1 and collectively) to understand expectations, objectives, processes, and how their individual contributions support the company; lead new hires from all departments through abbreviated customer service training covering product comprehension, scope of calls, and company ethos. - Created job aids and other reference materials for CSRs to facilitate comprehension of plans related to compensation and promotions. - Gave monthly PowerPoint presentations to executive staff detailing quantified data and other information such as number of calls taken, customer feedback, IT issues, and departmental updates. - Suggested and implemented enablement program to improve sales skills among team members and enhance customer experiences. Show less
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Balanced Body
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Key Account Manager
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Jan 2014 - Oct 2014
- Trained current and new employees in international order processing and shipping for UK warehouse; planned container delivery, monitored stock, directed communications with international employees, and identified opportunities for obtaining new products.- Collaborated with customers to meet diverse goals, such as determining most efficient use of floor space in new commercial areas and realizing unique equipment needs.- Executed logistics for overseas events (Pilates on Tour London, APPI Annual Conference, Pilates Foundation Annual Meeting); requested availability of containers from freight carriers and organized shipping timelines for production department.- Collaborated with production teams to fulfill client requests beyond purview of customer service department, such as orders for custom equipment; cleaned up internal database to merge 1000s duplicate entries.- Cultivated and sustained relationships with VIP customers to increase likelihood of exclusive brand retention; provided comprehensive feedback for pending sales, offered product knowledge, and individualized marketing strategies; circulated information about upcoming events and education.- Partnered with home users to remotely identify goals; offered and implemented solutions based on unique budgets and needs. Show less
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Senior Account Executive
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Jan 2013 - Dec 2013
Consulting with professionals in acquiring quality Pilates equipment and education for their business.Provided retail/sales support for Pilates on Tour conference in London, UK
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International Account Manager
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Jan 2010 - Dec 2012
- Expanded the UK Pilates market by developing relationships and discovering pain points for existing customers and Balanced Body educators- Introduce new prospects to the brand via email and phone calls to promote the brand through product and the continuing education conference Pilates on Tour.- Create partnerships and cross promotion by partnering with community Education leaders not a part of Balanced Body- Managed and created processes for Balanced Body's UK warehouse order process based in Middlesex, UK. - Part of rollout for introducing Data Freight to BB and 3rd party warehouse fulfillment company. - Liaised with third-party warehouse agents to implement a new inventory system to lower inconsistencies in inventory. Show less
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International Account Manager Assistant
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Aug 2007 - Jan 2010
- Performed various administrative tasks such as creating quotes, securing final payments, and following up with post-sales support. - Evaluated effectiveness of accounts, plans, and programs, consulting with stakeholders to maximize revenue gain.
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Gymboree
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2004 - Aug 2005
- Trained new employees in fundamental business practices, including order placement, returns, and recording customer interactions. - Processed online order returns within call center servicing more hundreds of customers daily; supported customer service team in responding to hundreds emails per day; placed orders for new inventory. - Led efforts to de-escalate calls in concert with supervisory team; answered routine customer calls, responded to feedback, and resolved concerns with empathy and enthusiasm. Show less
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