Experience

DoubleTree by Hilton Tampa Airport Westshore

• United States
• Hospitality
• 1 - 100 Employee

• Group Rooms/Reservations Coordinator

  • Aug 2018 - Present

  Supported a sales team of 8 in all sales segments including the Reservations Manager and the Regional Director of Sales Entered individual reservations for corporate accounts, special rates offered, Build Group MastersPrepared and coordinated welcome letters and amenities with Sales/Senior Event Manager/Catering Sales Manager·Created envelopes for pre-key/pre-reg groupsEnter Group Rooming lists/ RAPIDTrack cut off dates and rooming list dates; Enter rooming list changes and billing changesKept updated files on all upcoming groups via DelphiActualize group room block in R&IReviewed no shows from previous nightKept groups payments schedules up to dateMonthly meeting minutesSubmitted meeting planner points/ Hilton Honor points via DelphiDepartmental ordersGroup Commissions and rebatesGained hands on experience in the banquet department by working in events when needed Marines and Navy special check-insMeeting Broker - Lead Catcher



Hilton Grand Vacations

• United States
• Hospitality
• 700 & Above Employee

• Loan Representative

  • Aug 2016 - Jun 2017

  Responsible for the foreclosing upgrade process for existing ownersPerformed a daily distribution of mail, specifically payments and interdepartmental action memosPerformed the daily deposit function involving the Remote Deposit System for loan paymentsReviewed new loans and set to active status in HarlandWeekly and monthly balance of new loans between Harland and VOICEDaily balancing of various bank accounts to include different investorsProcessed refunds for multiple investorsBOA wiresResearched credit card Disputes and chargebacks with various merchants; Refunds of disputesMonth end balancing; month end wires

• QA Sales Administrator

  • Jan 2016 - Aug 2016

  Prepared and generate Contracts purchase documents to be sent to the customersProcessed/ audited owners files; Audited executed contract fileAssisted in making phone calls to all HGVClub Direct customersAssisted in setting up closing’s appointments with NotariesProcessed payments



First American Title

• United States
• Real Estate
• 700 & Above Employee

• Escrow Officer

  • Aug 2015 - Jan 2016

  Determined escrow requirements by studying and clarifying seller, buyer, and lender instructionsReviewed title policies and their documentation in a timely and thorough mannerObtained clear titles - Handled and clear all concerns discovered with title searchesPerformed closings, initiate wires, issue policies and forward closed packages to lendersPrepared and distribute final closing statements and titlesResolved any issues such as missing information, incomplete, inaccurate, or contradictory information contained in the title documentation



Starwood Vacation Ownership

• United States
• Hospitality
• 1 - 100 Employee

• Title Services

  • Apr 2011 - Jul 2015

  Audited mortgage and purchase documents for corporate national and internationally owned properties ensuring they meet internal legal and state guidelines.Preserved 99% accuracy in audits at a pace equivalent to 180 accounts per weekPrepared property Warranty Deeds as per state requirements.Coordinated with title companies to ensure account deposited funds are clear, and Deed and Mortgage are eligible for recordingGeneration of Excel spreadsheets for weekly reporting



Back Wellness Chiropractic

• United States
• Warehousing and Storage

• Front Office Supervisor

  • Jan 2009 - Mar 2011

  Provided direct assistance to the owner of the practicePrepared and maintained patients and employees’ filesRepresented the Practice and interact with referring physicians, regulatory agencies, and insurance carriers; Verified insurance coverage for patient services Maintained office schedule; Patient scheduling Entered and created Microsoft spreadsheetAssisted with recruiting, hiring, training and coaching of employees