Experience

Homage

• Singapore
• Hospitals and Health Care
• 300 - 400 Employee

• Live Operation Associate

  • Jul 2021 - Present

  - Achieve 97%-99% fulfilment rate for OKR 1 until OKR 3 and managed to reach the yearly Objective and Key Results (OKR) target.- Consistently ensure that the fulfilment hits the target with the right approach and within Service Level Agreement (SLA).- Achieve target for rate activation by 15%- Communicate, triage and provide the right resolution to care session incidents and any client or professional workers needs, feedback, concerns and escalations- Oversee and control the entire process providing homecare services, including qualifying professional workers assignments, reporting and quality.- Gather and analyze professional workers feedback for insights to support ongoing efforts to improve Care Professional success campaigns. Show less

• Live Operation Executive

  • May 2023 - Present

  Transfer to Live Operation Executive in Homage Singapore.



Telekom Malaysia

• Malaysia
• Telecommunications
• 700 & Above Employee

• Information Technology Trainee

  • Sep 2018 - Jan 2019

  4 month of industrial training. experienced in splicing cable fibre optic, cooper cable, troubleshooting unifi and streamyx in customer's houses. 4 month of industrial training. experienced in splicing cable fibre optic, cooper cable, troubleshooting unifi and streamyx in customer's houses.