Experience

The Marketing Boutique

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• Marketing Executive

  • Feb 2019 - Present



Wild Discovery

• Lebanon
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Consultant

  • Mar 2008 - Oct 2013

  • Monitor Customer Ticketing Queue o Document all communications (internal and external) and events o Update every ticket, every shift o Manage escalated tickets through to completion • Take Incoming Calls o Assign a support ticket number to every inbound Customer Call • Make Outbound Calls o Assign a support ticket number to every Outbound Customer Call • Respond to incoming e-mails o Copy and paste all e-mails into the Ticketing System o Respond to e-mails from the Ticketing system o Assign a support ticket number to every customer e-mail. • Collect payment for transportation and accommodations from customer. • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. • Book transportation and hotel reservations, using computer terminal or telephone. • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. • Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. • Print or request transportation carrier tickets, using computer printer system or system link to travel carrier. • Responsible for Travel Insurance. Show less



Bitar Travel Agency

• Tripoli District, Lebanon

• Travel Consultant

  • Mar 2005 - Oct 2007



Samad Tours

• 1 - 100 Employee

• Travel Consultant

  • Mar 2000 - Mar 2005