Senior Account Manager - Egypt

• Jun 2022 - Present

• Develop and execute strategic plans to achieve sales targets. • Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals. • Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs. • Understand industry-specific trends and landscapes. • Effectively communicate value propositions through presentations. • Report on forces that shift strategic directions of accounts and tactical budgets. • Shall identify new business for the products and services of the company. • Responsible for retaining existing customers by upkeep of service quality and ensure customer satisfaction. • Conduct pre-contract and post contract reviews as a team with other department heads. • Coordinate with Operation on timely basis to ensure service quality is maintained and continuously improved. • Address and resolve customer complaints in coordination with other departments. • Determine annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results. • Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies. • Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them. • Develop and implement new sales initiatives, strategies, and programs to capture key demographics. • Develop, maintain, and execute a territory plan. • Continually assess current business distribution channels, develop, and evaluate their performance and manage conflict ensuring alignment with territory plans. • Maintain data relative to partners, accounts and activities and will document customer interactions. Show less

Account Manager

• Sep 2019 - May 2022

Sales Manager

• Jan 2019 - Sep 2019

Key Account Manager

• Dec 2018 - Sep 2019

Managing a portfolio of accounts in the Global market by providing exceptional customer care; with anemphasis on support, and high quality service. Identifying new business opportunities with existing clients and engaging in cross-selling/up-sellingactivities. Supporting the Sales team in generating new businesses by analysing competitors and developingunparalleled market intelligence. Serving as your clients' internal consultant to recommend the best way to utilize our products andsolutions to improve their business; taking into account cost-benefit efficiency and increased revenue,while also engaging in other business ventures. Identify business development opportunities in assigned area (i.e. new clients, new business to existing clients, products, processes, market activities). Ensur the new activities/contracts/business developments are profitable to the business or acceptableas an investment. Identify risks that can affect the achievement of the sales goals, builds related plans and suggests changes necessary to manage the risks. Supporting TL in developing new joiners/ providing shadow onsite development opportunities. Regular and timely updates of progress/active accounts on CRM and other internal tools. Collectingproduct feedback and conveying ideas for improvement to our technical teams. Show less

Sales & Marketing Consultant

• Dec 2017 - Nov 2018

• Open new business channels. Coordinate sales & Business initiatives and integrate sales processes for company business. • Drive the company business to achieve and surpass sales and business goals and objectives. • Submits orders by referring to price lists and products literature. • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly plans, monthly and annual territory analyses. • Monitors competition by gathering current marketplace information on pricing, products, delivery schedules. • Resolves customer complaints by investigating problems, developing solutions, preparing reports, making recommendations to management. Show less

Deputy Manager

• Mar 2016 - Dec 2017

• Assist in handling customer center operations and providing support to team members to ensure delivery of high level of service while leading customer center staff in achieving sales targets.• Ensure providing high level of service.• Maintain company’s image. • Report all practices and suggestions resolution to existing problems. -Increase customer satisfaction. -Handle the customer center’s administrative work (time sheets, staff schedules, etc..). • Issue daily sales reports for the customer center. -Close the shifts daily stock. -Solve cash problems resulting from the daily transactions of team members.• Weekly follow up on shop targets by excetracting reports for the staff achivements. Show less

Team leader

• Jan 2013 - Feb 2016

• Plan for team’s work in order to achieve assigned sales targets.• Handle customers’ complaints and inquiries providing high level of service.• Maintain company’s image and increase customers’ satisfaction.• Handle customer center’s administrative work.• Monitoring team’s performance.• Report to direct manager all practices and operations suggesting solutions for existing problems.• Coach team members acting as a role model. Achievements:• Best practice in Archiving process during August 2014.• Best trainer during Q4 2013.• Best Seller in Mobinil KPIs in Q1 2013.• Best Team (Archiving Team & Training Team) in April 2013• Best Employee on May 2013.• Creats Mobi-Cash Presentation to help the team to use the new application easly.• Creats Mobinil Product & Services Presentation to help the new comer.• induction for the New comer. Show less

SR Specialist Retail Backoffice

• Sep 2014 - Dec 2014

Rotation 4 Months • Handling Retail escalation, trainings & coordinate with other department to solve Retail sales escalations to find best solutions.• Handling all administrative issues such as (All Archiving issues, Time Sheets for retail staff, Managment Retail meetings..).• Handling Weekly and Monthly mobicash feeding units and extracting reports for All Sales Channels ( Retail Shops, Franshises,xpresses and Kiosks.• Updading Retail Channels working hours with the other departments.• Handling all transportation requests for Retail sales channels. Show less

Customer center representative

• Apr 2008 - Jan 2013

• Welcome customers at the customer center and handle their requirements /complains.• Sell and up-sell Mobinil products & services.• Provide necessary information and assistance to the customers.• Co-ordinate with other departments in the company for solving customers complains.• Prepare contracts for new lines and process necessary documents accordingly.• Preparing leave requests and Schedule for the staff. Achievements:• Best Seller on 2009.• Creats Siebel Presentation to help the team to use the new application smoothly.• Best Seller on March 2010. Show less

Customer service representative

• Dec 2006 - Apr 2008

• Handling all incoming calls in the call center.• Provide best possible services to both internal & external customers to achieve highest level of customer satisfaction.• Communicate with other customer service sub-divisions to answer all relevant customer inquiries (eg credit , customer support, activation , outbound ,…..etc)• Achieve the highest staffed time on a daily basis to minimize lost call rates.• Provide proper information to customers with complete & comprehensive understanding of Mobinil products & services and polices & procedures.• Fully understand & adhere to company policies & procedures that generate personal/professional credibility &trust.• Respect & apply company vision & values.• Fully understand both individual & company objectives to achieve them effectively & efficiently.• Use available methods & tools to develop own skills & information (applications, internet briefings, attending training….etc).• Resolve customer complains in time & treat them as business opportunities to ensure continuous improvement & development.• Escalate problems & provide relevant feedback to the right channel.• Contribute to the up selling of Mobinil products & services. Achievements: Best Team on Retail P on 2006 Show less

Assistance to the Principle

• Jul 2005 - Nov 2006

• Handling all the financial records managing revenues and costs. • Assuring all PR duties and activities with Parents. • Selecting advertising media and following up with the agency. • Responsible for preparing all standard reports and correspondences. • Planning and organizing all social events for the pre-school. • All secretary works such as sending faxes, e-mail, and writing letters. • Handling all the financial records managing revenues and costs. • Assuring all PR duties and activities with Parents. • Selecting advertising media and following up with the agency. • Responsible for preparing all standard reports and correspondences. • Planning and organizing all social events for the pre-school. • All secretary works such as sending faxes, e-mail, and writing letters.