Amaka Chiazor
Event Tech Specialist at InEvent- Claim this Profile
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Bio
Credentials
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Microsoft Certified Trainer 2023-2024
MicrosoftMar, 2023- Sep, 2024 -
Microsoft Certified: Identity and Access Administrator Associate
MicrosoftMar, 2022- Sep, 2024 -
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
MicrosoftJan, 2022- Sep, 2024 -
Coding For Employment
African Development Bank GroupAug, 2020- Sep, 2024 -
Remote Work and Virtual Collaboration Professional Certificate : (RWVCPC)
CertiProfApr, 2021- Sep, 2024 -
Scrum Foundation Professional Certificate
CertiProfMar, 2021- Sep, 2024 -
Certificate Of Award (Most Punctual)
Editorial and Publicity CDS Group, Ilorin, Kwara StateJan, 2017- Sep, 2024 -
Certificate Of Merit
Editorial and Publicity CDS Group, Ilorin, Kwara StateJan, 2017- Sep, 2024
Experience
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InEvent
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United States
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Software Development
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1 - 100 Employee
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Event Tech Specialist
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Jul 2022 - Present
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True.org Cloud
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United States
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Information Technology & Services
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1 - 100 Employee
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Customer Support Team Lead (Remote)
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Nov 2021 - Jan 2023
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Customer Support Specialist (Remote)
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Jul 2021 - Jan 2022
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Birdview Group
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Nigeria
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Travel Arrangements
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1 - 100 Employee
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Microsoft 365 Technical Support Specialist
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Jan 2021 - Aug 2021
SharePoint Online || OneDrive For Business || ||Microsoft Teams || Microsoft Stream || Mover +++ Act as an intermediary between the clients and the company. +++ Troubleshoot, resolve, and document customer issues via the phone, live chat, email and during a screen share session. +++ Provide Microsoft 365 applications trainings to clients and staff. +++ Manage the companies SharePoint Intranet sites, Microsoft Stream, OneDrive for Business, Azure Active Directory, Microsoft Teams etc. +++ Administering and troubleshooting solutions for Microsoft 365 (SharePoint Online / OneDrive for Business) +++ Understand and follow outlined standard operating procedures. ++++ Meet/ exceed published customer support Service Level Agreements. Show less
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Lead (SharePoint Online - OneDrive for Business)
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Jul 2020 - Dec 2020
+++Monitor all open queries and give action plans to assist in the resolution slated time.+++Properly review and document queries that have been resolved for customer satisfaction, retention, and company’s feedback purposes.+++Train new employees in our Microsoft 365 Line of Business (LOB) on how to use our products and services.
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L2 Technical Support Specialist
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Jan 2020 - Dec 2020
+++Act as the primary technical contact to deliver advanced technical troubleshooting and problem-solving solutions for Enterprise customers both in the EMEA (European) and NOAM (North America) region via the phone, live chat, through emails and during a remote session.+++Train new employees in our Microsoft 365 Line of Business (LoB) on how to use our Products and Services and how best to handle various customers by listening to their impulse on the first call.+++Collaborate with Technical Leads from other teams, Subject Matter Experts and Escalation Managers when additional support is required. Show less
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OPay
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Nigeria
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Financial Services
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700 & Above Employee
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Technical Support Officer
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Jan 2019 - Dec 2019
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Customer Support Manager
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Aug 2018 - Jan 2019
Responsible for monitoring the sales operations of the company, evaluating the sales performance, and conducting data analysis and research to identify business opportunities
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Customer Support Representative
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Feb 2018 - Jul 2018
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Community
