Experience

CIENCE

• United States
• Technology, Information and Internet
• 700 & Above Employee

• SDR

  • Feb 2018 - Present



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Data Entry Specialist

  • 2018 - 2019

  •Completed data entry tasks with accuracy and efficiency •Corrected or reported any data entry error to prevent later issues such as duplications or data degradations. •Evaluated source documents to locate information needed for each data entry field. •Kept optimal quality levels to prevent critical errors and support team performance targets. •Verfied accuracy of data before transcribing. •Added documents to file records and created new records to support. filing needs. •Communicated with associates to ensure cohesive completion of work. •Outlined appropriate processes and procedures to fulfill and complete inquiries.



Reliant Energy

• United States
• Utilities
• 500 - 600 Employee

• Contact Center Consultant

  • 2017 - 2018

  •Worked with management to propose and implement proactive customer services solutions. •Provided elevated customer experience to generate loyal clientele. •Investigated and resolved customers inquiries and complaints quickly. •Coordinated with co-workers and managers to resolve difficult and high level customers issues •Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. •Created and maintained detailed database to develop promotional sales. •Established new member contracts, explained rules and offered advice on how to maximize benefits. •Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. •Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2015 - 2017

  •Used consultive approach to understand customers needs and recommend relevant offerings. •Questions customers and collected information to understand needs and offer solutions quickly. •Promoted company as superior provider committed to customer needs and satisfaction. •Liasised with customer, management and sales team to better understand customers needs and recommend approproiate solutions. •Coordinated with coworkers and managers to resolve difficult and high-level customers issues •Recommend alternative items when product was out of stock. •Direct incoming calls to internal personnel and departments, routing to best-qualified to respond to callers' needs. •