Amaan Ullah
Senior Service Desk Consultant at Telstra Health- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Hindi Full professional proficiency
-
Urdu Full professional proficiency
Topline Score
Bio
Mubeen Akhtar
Amaan is an extremely valuable person to have in your network. His responses are timely, value-added, and he’s open to working with new people. He has helped me facilitate introductions for others in my network on multiple occasions. I highly recommend him!
Saad Khalid
It’s rare that you come across standout talent like Amaan. He is outstanding in public speaking and excellent in current affairs. He has a good knowledge and authority in his area of work. A good communicator and very passionate about his work, he has all that is required to take him higher. Wish you all the best for your future, hope you have a wonderful career ahead.!!
Mubeen Akhtar
Amaan is an extremely valuable person to have in your network. His responses are timely, value-added, and he’s open to working with new people. He has helped me facilitate introductions for others in my network on multiple occasions. I highly recommend him!
Saad Khalid
It’s rare that you come across standout talent like Amaan. He is outstanding in public speaking and excellent in current affairs. He has a good knowledge and authority in his area of work. A good communicator and very passionate about his work, he has all that is required to take him higher. Wish you all the best for your future, hope you have a wonderful career ahead.!!
Mubeen Akhtar
Amaan is an extremely valuable person to have in your network. His responses are timely, value-added, and he’s open to working with new people. He has helped me facilitate introductions for others in my network on multiple occasions. I highly recommend him!
Saad Khalid
It’s rare that you come across standout talent like Amaan. He is outstanding in public speaking and excellent in current affairs. He has a good knowledge and authority in his area of work. A good communicator and very passionate about his work, he has all that is required to take him higher. Wish you all the best for your future, hope you have a wonderful career ahead.!!
Mubeen Akhtar
Amaan is an extremely valuable person to have in your network. His responses are timely, value-added, and he’s open to working with new people. He has helped me facilitate introductions for others in my network on multiple occasions. I highly recommend him!
Saad Khalid
It’s rare that you come across standout talent like Amaan. He is outstanding in public speaking and excellent in current affairs. He has a good knowledge and authority in his area of work. A good communicator and very passionate about his work, he has all that is required to take him higher. Wish you all the best for your future, hope you have a wonderful career ahead.!!
Credentials
-
SAP Fiori Developement Tools
Victoria UniversityJan, 2021- Nov, 2024
Experience
-
Telstra Health
-
Australia
-
IT Services and IT Consulting
-
500 - 600 Employee
-
Senior Service Desk Consultant
-
Sep 2022 - Present
As a Senior Service Desk Consultant at Telstra Health, I provide technical and installation support to our Australian client base, particularly those who use the iCare/ Clinical Manager, Message Manager, Medication Management & Resident Manager systems. I ensure that I deliver technical and installation support within the agreed service level and other performance metrics via direct access to support through a dedicated support number and email. In my role, I lead client case resolution, manage client issues effectively, troubleshoot complex technical issues, and improve the overall client experience. Additionally, I supervise a team of Support Consultants/Application Support Specialists.My key responsibilities include providing technical and installation support, ensuring efficient incident management, troubleshooting complex technical issues, and improving the overall client experience. To excel in this role, I possess a strong knowledge of software technology and environments such as Windows Server, C#, Microsoft SQL Server scripting, and administration, as well as experience in the Health, Aged Care, and Community Care or Nursing sector. I am process-driven, have strong organizational capabilities, and display Telstra Health's values while exhibiting strong leadership and multi-tasking abilities. Show less
-
-
Service Desk Analyst
-
Jul 2021 - Sep 2022
As an IT Support professional, I provided exceptional support to the staff in the Aged & Disability sector as well as Pharmacies, with a focus on resolving technical issues related to a variety of applications, including Clinical Manager, Medication Manager, MedMobile, Care Keeper, MedPoint, and other software developed by Telstra Health.To ensure timely and efficient resolution of technical issues, I prioritized cases based on their severity, with a particular emphasis on urgent cases related to medication management.For complex issues that could not be resolved over the phone, I performed logmein sessions to access the user's device remotely and resolve the issue efficiently.Through my work in this role, I gained extensive knowledge of medical terminology and procedures commonly used in the Aged & Disability sector.My expertise in ODBC and SQL databases has allowed me to provide effective technical solutions and support to clients, resulting in high levels of client satisfaction.If you're looking for a highly skilled and dedicated IT Support professional with expertise in the Aged & Disability sector and Pharmacies, I would welcome the opportunity to discuss how I can contribute to the success of your organization. Show less
-
-
-
Rizo Desserts
-
Australia
-
Food and Beverage Manufacturing
-
1 - 100 Employee
-
IT Analyst
-
Mar 2021 - Jun 2021
As a part of the Rizo Desserts team, I played a critical role in ensuring that hospitals received top-quality desserts that catered to their unique menus. To achieve this goal, I focused on enhancing the existing system to improve production scheduling, taking into account factors such as demand, use-by dates, transportation, and other critical factors. Through my efforts, I was able to develop a comprehensive system that streamlined the production process and ensured timely delivery of desserts to hospitals. My contributions resulted in improved efficiency, increased accuracy, and reduced waste, allowing Rizo Desserts to achieve better outcomes for both their business and their customers. I am passionate about utilizing technology to solve complex problems, and I am committed to using my skills and expertise to drive positive change within any organization I work with. If you're looking for an experienced professional with a track record of delivering results, I would welcome the opportunity to discuss how I can contribute to the success of your business. Show less
-
-
-
Crew Services Group
-
Australia
-
Retail
-
1 - 100 Employee
-
Merchandiser
-
Oct 2018 - Mar 2021
As a Merchandiser at Crew Services Group, I provided support to major retailers such as Woolsworth, Officeworks, and Priceline Pharmacy, before and during the Covid pandemic. In this role, I was responsible for ensuring that products were properly displayed and arranged on shelves, following planograms and merchandising guidelines. I also assisted store staff during shortages and helped maintain inventory levels. My attention to detail and ability to work effectively with a wide range of stakeholders contributed to the success of our merchandising operations. Show less
-
-
Education
-
2018 - 2021
Victoria University
Master of Business Analytics (Professional), Business Analytics -
2015 - 2017
Ansal University Gurgaon
Bachelor of Technology (B.Tech.), Computer Science -
2013 - 2015
Amity University Noida
Bachelor of Technology - BTech, Computer Science -
2012 - 2013
Father Agnel School
High School Diploma, Intermediate
Community
