Experience

GULF GENERAL COOPERATIVE INSURANCE CO.

• Saudi Arabia
• Insurance
• 100 - 200 Employee

• Quality and development Customer Care Supervisor

  • Jul 2021 - Aug 2023

  Jeddah, Makkah, Saudi Arabia • Supervise day-to-day operations of the Customer Care department. • Assist Head of Customer Care in preparation of customer care procedures, policies, and standards and ensuring effective implementation. • Develop customer satisfaction goals and coordinate with team to meet them on steady basis. • Ensure all calls to Customer Care Department are dealt with promptly, in line with agreed standards and targets. • Prepare management reports for analysis customer complaints and their… Show more • Supervise day-to-day operations of the Customer Care department. • Assist Head of Customer Care in preparation of customer care procedures, policies, and standards and ensuring effective implementation. • Develop customer satisfaction goals and coordinate with team to meet them on steady basis. • Ensure all calls to Customer Care Department are dealt with promptly, in line with agreed standards and targets. • Prepare management reports for analysis customer complaints and their root cause. • Monitor performance of Customer Care function of Third-Party Administrators (TPA).

• Telesales Representative

  • Dec 2020 - Jul 2021

  Jeddah, Makkah, Saudi Arabia • Assisting in resolving customer complaints/disputes Providing information to customers • Monitoring sales performance • Closing sales deals • Keeping a record of calls and relevant details • Updating customer details



Advance Professionals For Contracting & General Trading

• Saudi Arabia
• Construction
• 1 - 100 Employee

• Human Resources Specialist

  • Jan 2018 - Oct 2020

  Jeddah, Makkah Region, Saudi Arabia • Formed business contracts in relation to company guidelines using my ability to assess and communicate effectively. • Established and maintained good relations with insurance companies during the process of procuring medical insurance. • Handled iqama renewal, attendance, visas, travel tickets as well as non- Saudi employees' bank accounts in an efficient, timely manner. • Immersed me in learning skills not related to my job description such as social media marketing, accounting, and… Show more • Formed business contracts in relation to company guidelines using my ability to assess and communicate effectively. • Established and maintained good relations with insurance companies during the process of procuring medical insurance. • Handled iqama renewal, attendance, visas, travel tickets as well as non- Saudi employees' bank accounts in an efficient, timely manner. • Immersed me in learning skills not related to my job description such as social media marketing, accounting, and payroll responsibilities because of my curious approach to work. • Trusted to successfully lead colleagues in mitigating business letters for high-risk project bidding owning to my loyal and discreet attitude Show less



مدرسة زهرة الصحراء

• سكرتيرة مديرة و كاتبة

  • Dec 2015 - Nov 2017

  جدة, المملكة العربية السعودية • Responsible for student registration, school's pioneer system, and any matter that directly concerns the school's headmistress through utilizing my ability to perform and hand in tasks within the designated time frame.