Experience

Office-IT bv

• Belgium
• Information Technology & Services
• 1 - 100 Employee

• IT Support Engineer

  • Aug 2023 - Present



Tobania

• Belgium
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Support Engineer | Crelan Bank

  • May 2023 - Aug 2023



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• IT Support Engineer

  • Oct 2022 - May 2023

  IT Support Engineer is responsible for managing the IT needs of all IKEA Belgium RCMP employees. Resolving IT incidents: - Troubleshooting software issues - Addressing device-related problems - Setting up new computers - Handling application-related problems (Teams, SAMS, CITRIX, WORKSPACE, iSELL) crucial for the smooth operation of IKEA Belgium RCMP. User management: - Approving new users - Creating new user accounts - Defining user permissions - Thoroughly deleting user accounts upon departure, for instance - Managing devices (laptop, mouse, keyboard, headset, dongle) - Updating user accounts in case of job changes - Requesting necessary access for new users from our IT Global IKEA. Dispute resolution: - Ensuring end-to-end resolution of employee disputes for prompt resolution - Resolving disputes on-site or remotely through laptop control via Teams - Analyzing and tracking issues - Anticipating future problems through analysis - Directly contributing to the "Self Serve Jira," a platform allowing employees to independently resolve issues if they are registered. - Writing articles for the "Self Serve." Device management: - Updating and maintaining laptops - Managing inventory (screens, laptops, mice, keyboards, headsets, dongles, USB-C cables, chargers) - Upgrading returned devices - Sorting defective devices - Tracking laptops - Installing necessary software for smooth business operation - Recycling defective equipment - Providing necessary equipment for tele-working employees. Show less



Colruyt Group

• Belgium
• Retail
• 700 & Above Employee

• Customer service

  • Apr 2021 - Sep 2022



Imelda-Instituut

• Région de Bruxelles-Capitale, Belgique

• Migration du département informatique

  • Sep 2020 - Jun 2021

  Gestion des périphériques Maintenance et mise à jour des ordinateurs Configuration réseau sur les différents support (Smartboard, laptops) Gestion des périphériques Maintenance et mise à jour des ordinateurs Configuration réseau sur les différents support (Smartboard, laptops)



BIS Lighting

• Belgium
• Architecture and Planning
• 1 - 100 Employee

• Comptabilité

  • Jan 2018 - Dec 2018

  Stage chez BisLighting: Encodage des factures (Comptabilité) (Programme: Navision) Travaux administratifs divers Stage chez BisLighting: Encodage des factures (Comptabilité) (Programme: Navision) Travaux administratifs divers