Supervisor, Guest Services

• Jan 2021 - Present

Assistant manager, The PuXuan Club

• Aug 2020 - Dec 2020

Supervisor, Front Desk

• Jun 2019 - Jun 2020

Monitored all of rooms status, assigned rooms by guest preference to enhance their experence. Made training plan and directed stuff process. Supervised front desk operation and managed back office task. handled guest base complaint.

Executive, Guest Relations

• Jun 2018 - Jun 2019

Identified potential VIPs and high spender. Made creative amenities relate to VIPs’ preference. Reported VIPs' information to Executive Committee member directly. Organized Front Desk, Housekeeping，Reservations and Food & Beverage to do rooms arrangement before guest arrival. Collected and shared VIPs preference with other departments for making sure everything goes well on VIPs side during their stay. Established and maintained strong relationship with the established clientele and constantly explores into new business opportunities. Show less

Supervisor, Fairmont Gold

• Aug 2017 - Jun 2018

Assistanced lounge manager to control lounge expenses of food & Beverage, purchasing and equipments. Wrote training plan, executive lounge service Policy&Procedure and checklists. Coached trainee to finish their graduation project or thesis. made sure team members continuously maintain standards in terms of personal grooming, behavior and attitude. Produced duty roster assignment. Made quarterly welcome drink menu. Checked and produced lounge infrastructure maintenance report. Monitor “HACCP”.

Butler, Fairmont Gold

• Jul 2016 - Aug 2017

Managed guests’ profile. Taught and encouraged colleagues to increase membership. Well-known personal services and hotel business by cross training in different department such as housekeeping, front desk, concierge and fine-dining restaurant. Lead trainee to adapt to the lounge operation, learn working skills and complete their internship.

Fairmont Gold Trainee

• Feb 2015 - Aug 2015

Lobby Lounge Trainee

• Aug 2013 - Jan 2014