Support Engineer I

• Nov 2018 - Present

Maintains availability by phone to assist users with issues throughout the dayProvide remote assistance to users and attempting to resolve issues on first contactProvide calm and professional service in de-escalating users who are experiencing frustrationManage Office 365 users and environment for clientsUsage of On Prem active directory for user managementUsage of Cloud based Azure Active Directory for user managementRemote Printer supportRemote Office application support Show less

Office Manager and Procurement Specialist

• Feb 2017 - Nov 2018

• - Creating quotes for all client purchases including but not limited to desktops, laptops, docking stations, peripherals, servers, firewalls, switches, etc.• - Researching and recommending products to clients based on their needs and budget (Desktop Computers, Laptop Computers, Peripherals, Servers, Network equipment, etc.)• - Processing purchase orders for equipment.• - Receiving and managing stock for new client equipment.• - Coordinating with vendors and manufacturers to secure the best pricing for the company and the client. • - Managing expiring products/services and coordinating the renewal with the client and vendor. • - Answering phones, creating service tickets, and assigning tickets to engineers to assist with client issues.• - Scheduling engineer onsite visits• - Coordinating equipment pickup and delivery by courier• - Processing monthly supply orders for the company.• - Organizing office events and contests to boost morale (potluck lunches, weekly pizza lunches, raffles for prizes, etc.)• - Organizing and coordinating large scale company outings and events. (Annual Holiday Party, Company Event at Top Golf, Escape Room Event)• - Reviewing service tickets and following up with clients for satisfaction surveys.• - Providing purchase audits to clients upon request. Show less

Projects and Billing Administrator

• Oct 2015 - Sep 2016

I was promoted from Service Administrator to Projects and Billing administrator in early October of 2015. My daily tasks and duties include the following:- in depth review of all tickets that are closed, checking to make sure the ticket was properly closed and all time is being billed correctly, as well as that the issue was solved for the client- reviewing time for engineers to make sure that it is entered correctly and the client will be billed for time correctly. - reviewing time entries for specific parameters, IE: communication to the customer set to billable, onsite work without a corresponding travel time entry, reviewing time for specific clients to make sure all work is covered, and if not, mark it as such. - reviewing all tickets and marking those not covered by the client's agreement as uncovered and making sure that they are billed properly. - coordinating with subcontractors and scheduling them for large onsite jobs.- reviewing all project tickets before they are billed for accuracy, making sure we are not over billing or under billing the client. - scheduling all project ticket onsite visits, - coordinating sales hand off meetings between sales and project engineers.- coordinating project kickoff calls between project engineers and clients.- keeping track of projects to make sure they are moving forward as planned.- keeping track of all Internet Service Provider projects in MicroCorp Portal.- scheduling all out of state contractors for project tickets.- keeping track of and properly entering data from out of state subcontractors for billing purposes. - creating processes for certain tasks as a template for future work- miscellaneous additional tasks given to me by management, including but not limited to; updating contacts for the company, updating client information/contact, updating agreements for clients, performing time reviews for tickets at a client's request. Show less

Service Administrator

• Oct 2014 - Oct 2015

For the first year of my employment at Altuscio Networks, I was in the dispatch team.My daily tasks and duties included the following- address new tickets, classify them and assign them to the appropriate engineer- schedule onsite visit with clients- make sure onsite technicians were on time and work was completed properly- coordinate with subcontractors and schedule them for large jobs.- run end of day reports detailing remaining tickets waiting to be scheduled, and all waiting on tech tickets- perform miscellaneous additional tasks given to me by management. Show less

Sales Clerk

• Jun 2013 - Oct 2014

Sales Representitive

• Sep 2012 - Nov 2012